Call Center Service Representative - IDAHO (Bilingual Spanish and English REQUIRED) - Remote (1[...]

Zions Bancorporation; Ammon (ID); Remote; USD 34,000 - 46,000; Full time

Job summary

Zions Bancorporation is offering an engaging remote customer service opportunity. This role prioritizes exceptional service and requires bilingual skills along with a high school diploma. Employees will benefit from a supportive culture, paid training, and various performance-based bonuses.

Benefits

Paid training

Comprehensive benefits starting from day one

Milestone bonuses

Flexibility in work hours

Opportunities for career growth and development

Qualifications

• Must have strong communication skills and a passion for serving others.
• Experience in customer service, particularly in problem-solving roles.

Responsibilities

• Provide exceptional customer service through inbound phone interactions.
• Help customers feel valued and inspire them to share positive experiences.
• Deliver meaningful solutions and share product knowledge.

Skills

Bilingual in Spanish and English

Customer service skills

Communication skills

Education

High school diploma or equivalent

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Starting hourly wage of $17.00, with additional pay for bilingual skills and performance-based increases
- Milestone bonuses of $500 at 6 months, $1,000 at 12 months, and $1,500 at 18 months
- 100% remote position offering flexibility in work hours
- Paid training and comprehensive benefits starting from day one, including health insurance and tuition reimbursement
- Opportunities for career growth and development within a supportive culture
- Engaging work environment with monthly contests and incentives

What to Expect (Job Responsibilities):
- Provide exceptional customer service through inbound phone interactions
- Help customers feel valued and inspire them to share positive experiences
- Deliver meaningful solutions and share product knowledge to enhance customer experiences
- Develop skills in technology, banking, and leadership to support career growth
- Build and maintain meaningful relationships with customers

What is Required (Qualifications):
- Must be bilingual in Spanish and English
- High school diploma or equivalent
- Experience in customer service, particularly in problem-solving and product education
- Strong communication skills and a passion for serving others
- Ability to navigate multiple computer systems and strong keyboarding skills

How to Stand Out (Preferred Qualifications):
- Knowledge of banking and financial services
- Experience in a remote work environment
- Desire to contribute positively to team culture and continuous learning

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