Customer Relations Manager

Kowboy Fence Company; Nashville (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Relations Manager to enhance client interactions and streamline communication. This full-time, on-site role is pivotal in managing inbound leads, scheduling appointments, and ensuring customer satisfaction. The ideal candidate will possess a strong passion for customer service, excellent communication skills, and a detail-oriented approach. Join a supportive and team-oriented work environment that values respect, accountability, and personal development. If you thrive in a dynamic setting and are eager to build lasting relationships, this opportunity is perfect for you.

Qualifications

• Experience in customer service, account management or customer relations.
• Ability to prioritize tasks and make decisions effectively.

Responsibilities

• Serve as the primary point of contact for new and existing customers.
• Manage and maintain a CRM database with accurate customer information.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Adaptability

Education

Bachelor's Degree

Tools

HubSpot

Job description

2 days ago Be among the first 25 applicants

Kowboy Fence Company is a trusted, family-owned business with multiple locations in Nashville, Jackson, Knoxville, Huntsville and expanding! We specialize in providing top quality residential and commercial fencing solutions.

We take pride in delivering exceptional craftsmanship and personalized service for every client.

Role Description

This is a full-time on-site role for a Customer Relations Manager at Kowboy Fence Company. The Customer Relations Manager is responsible for managing inbound leads, answering calls, scheduling appointments, and ensuring the smooth flow of communication between clients and our team. This role will be a key point of contact for both potential and current clients. The ideal candidate will have a passion for customer service, strong communication skills and a detail-oriented mindset.

Key Responsibilities

• Serve as the primary point of contact for new and existing customers
• Respond to inquiries via phone, email and chat in a timely and professional manner
• Coordinate and schedule site visits
• Manage and maintain a CRM database with accurate customer and project information (we use HubSpot)
• Resolve customer issues and complaints quickly and effectively

Qualifications

• Experience in customer service, account management or customer relations
• Ability to prioritize tasks, problem-solve, and make decisions
• Adaptability, flexibility, and strong organizational skills
• Previous experience in the construction industry is a plus
• Bachelor's Degree is a plus

Our Culture

At Kowboy Fence Company, we believe in fostering a supportive, team-oriented work environment that encourages growth. Our culture is built on the values of respect, hard work, accountability and FUN. We treat our employees like family, empowering them to take ownership of their roles and offering opportunities for personal development.

We pride ourselves on open and transparent communication, where everyone's ideas and contributions are valued. We encourage a positive, can-do attitude and support each other in reaching our collective goals.

At Kowboy Fence Company, we don't just build fences we build long lasting relationships with our clients and employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Construction

Referrals increase your chances of interviewing at Kowboy Fence Company by 2x

Get notified about new Customer Relations Manager jobs in Nashville, TN.

Customer Care Manager II - Brentwood, TN

Manager of Internal Customer-Facing Services, Experience & Innovation

Specialty Account Manager - UPLIZNA- Rare Disease Nashville, TN

Personal Lines Account Manager (Must have P&C License)

ServiceNow Customer Service Management Manager

Part Time Retail Customer Service Manager

Staff Product Manager, Consumer Account Management

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.