Customer Relations/Junior Account Manager

Frederick Fox; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Frederick Fox is seeking a Customer Relationship Manager to be a hands-on team member across multiple functions in a growing landscape services company. The role focuses on delivering excellent customer service, coordinating with operations, and identifying opportunities to enhance client satisfaction.

The CRM will manage communications, ensure service delivery meets scope, and support retention and growth initiatives while maintaining positive margins for the branch.

Qualifications

• 1+ years of service industry experience preferred.
• Degree in landscaping, horticulture or related programs recommended.
• Demonstrated ability to meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Own communication for the community and respond to requests promptly.
• Learn and apply the company’s administrative and operational model.
• Collaborate with Operations and Branch Manager to identify needs.
• Promote ancillary services and manage client expectations.
• Work with Production Specialist and Account Manager to ensure service delivery.
• Maintain branch financial goals and retention targets.

Skills

Customer service

Cross-functional collaboration

Communication

Problem solving

MS Office

Education

Degree in landscaping, horticulture or related programs

Tools

CRM software

Job description

The Customer Relationship Manager (CRM) will be a key team member of this rapidly growing landscape services company. The successful candidate will be a hands‑on team member who will wear many hats and have a broad scope of responsibilities. This professional must be flexible and will function across multiple skills and knowledge bases as is common in a fast-paced, growing company. The qualified candidate must be a self-starter with strong business acumen. Experience in and demonstrated ability to thrive in transformational business situations is critical.

Responsibilities:

• Ownership of communication for the community.
• Taking care of requests in a timely manner either on the spot or assisting in
• Learn the administrative and operational business model including
• understanding our approach to customer service excellence and responsiveness.
• Work closely with the Operations team and Branch Manager to identify customers
• and/or employees who need attention.
• Identify and pursue opportunities to sell ancillary services.
• Communicate regularly with the Production Specialist and/or Account Manager to
• ensure client needs and expectations are consistently met or exceeded.
• Manage service delivery to specified scope of work.
• Ensure branch financial goals are met by maintaining acceptable gross margins for
• both base contract work and ancillary services along with the Account Manager and
• Branch Manager.
• Participate in branch meetings
• Will be responsible for achieving or exceeding retention goals for the assigned book
• of business.
• Maintain the strong work ethic and positive atmosphere along with profitable growth
• of the Company, while helping employees grow in knowledge and skills.
• Train and promote the development of subordinates in the best practices of
• maintenance and company standards.
• Ensure proper paperwork is completed.
• Assist in special projects such as enhancements.
• Other tasks and duties as assigned by Account Manager and Branch Manager.

Job Requirements

• 1+ years of previous service industry is preferred couple with a degree in landscaping, horticulture or related programs
• Detail oriented and proven track record of meeting deadlines in a fast-paced, high-
• Strong service industry background is preferred.
• Positive attitude and can work cross functionally.
• Team player with a desire to promote a positive and harmonious work environment.
• Excellent oral and written communication skills and the ability to interact with all
• levels of the organization.
• Proven problem-solving skills and the ability to handle multiple projects and
• deadlines.
• Demonstrated initiative and ability to work independently to deliver on commitments
• commitments
• Process oriented, but adaptable to changing business environments
• Strong prioritization and analytical skills
• Advance MS Office skills preferred

Opportunities for advancement and participate in the company's bonus/incentive program