Customer Relations Front Desk Specialist

Housing Opportunity Com; Gaithersburg (MD); On-site; USD 53,000 - 85,000; Full time

Job summary

Housing Opportunities Commission of Montgomery County (HOC) seeks a Customer Relationship (Front Desk) Specialist in Gaithersburg, MD to deliver exemplary service to applicants, residents, property owners, vendors, and external partners. The role uses CRM systems to track issues and ensure timely resolutions while sharing information about affordable housing programs.

You will staff the front desk, greet visitors, identify needs, answer inquiries by phone, email, or chat, and document

Qualifications

• At least three (3) years of experience in Customer Service and/or Front Desk environment.
• Experience using Customer Relationship Management (CRM) systems.
• High school diploma or equivalent; an equivalent combination of education and experience may be accepted.
• Knowledge of public housing program regulations.
• Excellent written and oral communication and strong computer skills.
• Spanish language skills preferred.

Responsibilities

• Welcome staff and customers.
• Assist customers by identifying their needs and providing relevant information or resolution.
• Answer phone, emails and (when applicable) chat inquiries.
• Carry out data entry responsibilities.
• Keep the front desk area clean and tidy.
• Use judgment when assisting customers and de-escalate situations when needed.
• Support the Call Center Manager and Call Center staff.

Skills

Customer service

Front desk experience

CRM systems

Interpersonal skills

Microsoft Word/Excel

Spanish preferred

Education

High school diploma or equivalent

Tools

CRM software

Job description

Housing Opportunities Commission of Montgomery County (HOC) seeks a Customer Relationship (Front Desk) Specialist in Gaithersburg, MD to deliver exemplary service to applicants, residents, property owners, vendors, and external partners. The role uses CRM systems to track issues and ensure timely resolutions while sharing information about affordable housing programs.

You will staff the front desk, greet visitors, identify needs, answer inquiries by phone, email, or chat, and document