Temporary Leasing Consultant

Housing Opportunities Commission; Gaithersburg (MD); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

None

Job summary

Housing Opportunities Commission in Montgomery County seeks an Eligibility Specialist to determine housing program eligibility, interview applicants, and support lease processing. The role involves maintaining records, answering inquiries, and assisting with program marketing.

The position requires administrative experience, knowledge of office procedures, and strong customer service skills. Some college is preferred and duties include file maintenance and coordination of monthly recertification

Qualifications

• Minimum of one year administrative experience and one year of rental, sales or property management experience.
• High school diploma or equivalent; some college preferred.

Responsibilities

• Interview, process applications and determine eligibility for housing programs.
• Prepare leases and execute lease agreements.
• Maintain monthly recertification schedule and applicant/resident databases.
• Respond to inquiries regarding HOC housing programs via phone or in person.
• Assist in marketing programs and perform various administrative tasks.

Skills

Interviewing

Administrative experience

Customer service

Office software

Database management

Scheduling

Record keeping

Education

High school diploma or equivalent

Some college preferred

Tools

Office software

Database management systems

Job description

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Job Description

This position is responsible for determining eligibility and processing applications for HOC's low and moderate income housing programs. Employee in this position will interview and prequalify applicants and provide general information on housing programs on a telephone or walk-in basis. This position involves the preparation and execution of leases, preparation of monthly activity reports, file administration and responding to inquiries from prospective applicants, social service organizations and other community agencies. Employee will support the development and implementation of marketing programs and perform a variety of administrative functions. Employees performing this work must have substantial knowledge of office procedures/policies and computer applications in order to ensure coordination and timely completion of department tasks. An employee in this class requires knowledge of leasing, fair housing and assisted housing programs. Employee performs numerous related tasks used to determine the eligibility of applicants for housing and to achieve department objectives. The incumbent is given program goals and deadlines, and is expected to carry out daily activities with general supervision. Guidelines are available in the form of Federal, State and local laws and regulatory handbooks and verbal and written directives from the supervisor. The work performed has a direct impact upon the accuracy of reports and records and the effectiveness of housing programs administered within the department. Employee performance directly reflects the type of services provided to clients. Personal contacts are with all levels of HOC employees, public and/or clientele, other governmental agencies, outside business organizations, landlords, property owners and social service organizations. Employees at this level utilize several software applications on automated systems to produce correspondence, reports and documents. Daily contact with the general public may involve aggressive or unpredictable behavior. The work may require long periods of time at the computer terminal, which may cause some fatigue.

Examples Of Duties

• Interview, process applications and determine eligibility of applicants for housing.
• Prepare lease packages and execute leases.
• Prepare recertification packages and maintain monthly recertification schedule.
• Respond to telephone and walk-in inquiries regarding HOC housing programs.
• Assist in maintaining applicant/resident database and file maintenance.
• Orient applicants and tenants to housing program regulations, HOC procedures and scattered site living.
• Obtain substantial knowledge of the rules and regulations of various assisted housing programs.
• Assist in updating and maintaining waiting lists for the Opportunity Housing programs.
• Prepare applicant and resident correspondence.
• Perform a variety of record management functions.

MINIMUM QUALIFICATIONS

• At least one year of administrative experience and one year of rental, sales or property management experience.

Education

• High school or equivalent; some college preferred.

Knowledge, Skills And Abilities

• Knowledge of or the ability to acquire knowledge of assisted housing program guidelines and Fair Housing law.
• Demonstrated experience with personal computers, software applications and database management.
• Good oral and written communication skills.
• Demonstrated ability in all aspects of customer service.
• Ordering/receiving office supplies/services as directed.
• Assisting with group recertification sessions as needed for sign-in and copying.
• Preparation of certification and recertification packets for mailing.
• Scheduling of case conferences, lease signings, staff meetings, and group sessions.
• Receive unit mail and distribute to proper parties.
• Prepare correspondence as directed.

Salary determined by departmental budget - Offer commensurate with experience .

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.