Customer Relations - Customer Service 4_Non-Cleared

Innova Solutions Inc; Simpsonville (SC); Vor Ort; USD 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical & pharmacy coverage

Dental/vision insurance

401(k)

Health saving account (HSA) and FSA

Life Insurance

Pet Insurance

Disability coverage

Pre-paid legal & ID theft protection

Sick time & paid leaves

Employee Assistance Program (EAP)

Zusammenfassung

Innova Solutions, a national IT and staffing firm, is seeking a Customer Service Representative in Simpsonville, SC. This full-time position offers a contract-to-hire path, with standard Mon-Fri hours and a $20–$24 hourly pay range.

The role focuses on quote management, order validation, and customer communication to ensure accurate and timely processing. Ideal candidates will have an Associate's degree and at least 1 year in customer service, with strong MS Office skills.

Qualifikationen

• Associate's degree preferred.
• 1 year of customer service experience; or 6 years if no degree.
• Strong computer skills in Word, Excel, PowerPoint, and Outlook.

Aufgaben

• Manage customer portals for quotes, purchase orders, and quality notifications.
• Review RFQs to ensure all customer specifications are received before estimating.
• Submit quote proposals to customers within 24 hours of business development approval.
• Facilitate pricing negotiations between customers and business development.
• Verify incoming orders against existing quotes or contracts for compliance.
• Resolve order discrepancies directly with customers to secure revised purchase orders.
• Route purchase orders for contract review and expedite any internal delays.
• Enter orders and acknowledge receipt to the customer within 24 hours.
• Submit Engineering Change Requests internally and communicate cost/schedule impacts to the customer.
• Alert customers of delayed deliveries and provide detailed recovery plans.
• Authorize RMAs based on warranty and return guidelines, communicating any evaluation charges.
• Provide documentation to finance to assist with debit and credit reconciliation.
• Support the team through account knowledge sharing and cross-training.
• Resolve scorecard discrepancies to ensure accurate supplier ratings.

Kenntnisse

Customer service

Communication

MS Office

Ausbildung

Associate's degree

Tools

MS Office

Jobbeschreibung

A client of Innova Solutions is immediately hiring for a Customer Service Representative Position type: Full time, Contract to possible hire Duration: 12 months Location: Simpsonville, SC 29681 Schedule: Mon-Fri 8am-5pm

Responsibilities

• Manage customer portals for quotes, purchase orders, and quality notifications.


• Review RFQs to ensure all customer specifications are received before estimating.


• Submit quote proposals to customers within 24 hours of business development approval.


• Facilitate pricing negotiations between customers and business development.


• Verify incoming orders against existing quotes or contracts for compliance.


• Resolve order discrepancies directly with customers to secure revised purchase orders.


• Route purchase orders for contract review and expedite any internal delays.


• Enter orders and acknowledge receipt to the customer within 24 hours.


• Submit Engineering Change Requests internally and communicate cost/schedule impacts to the customer.


• Alert customers of delayed deliveries and provide detailed recovery plans.


• Authorize RMAs based on warranty and return guidelines, communicating any evaluation charges.


• Provide documentation to finance to assist with debit and credit reconciliation.


• Support the team through account knowledge sharing and cross-training.


• Resolve scorecard discrepancies to ensure accurate supplier ratings.

The ideal candidate will have

• Associate's degree, preferably in Business Administration or equivalent experience in the customer service industry.


• Experience with degree at least 1 year, in lieu of a degree at least 6 years of experience in customer service industry.


• Strong computer skills (proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook).

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

We are currently interviewing to fill this and other similar positions.

Pay Range*: $20.00 to $24.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

• Medical & pharmacy coverage


• Dental/vision insurance


• 401(k)


• Health saving account (HSA) and Flexible spending account (FSA)


• Life Insurance


• Pet Insurance


• Short term and Long term Disability


• Accident & Critical illness coverage


• Pre-paid legal & ID theft protection


• Sick time, and other types of paid leaves (as required by law)


• Employee Assistance Program (EAP)

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Named One of America's Best Employers for New Grads by Forbes (2024)


• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)


• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)


• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)


• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)


• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)


• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or [phone]. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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