Customer Relations Coordinator

Marriott Ownership Resorts, Inc.; United States; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Help

Growth and Development Opportunities

Benefit eligibility will vary by posi

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist Owners/guests with experiences and events, ensuring memorable vacation memories. The role supports a welcoming, professional environment and emphasizes excellence in guest service.

Typical duties include concierge-style assistance, detailed property information, and proactive engagement with guests about stays and local attractions.

Qualifications

• Communicates with preview tour customers via telephone before arrival.
• Offers Concierge-style services to guests on promotional vacation packages.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identifies special customer needs and arranges fulfillment upon arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.

Responsibilities

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• Offers Concierge-style services to guests coming to stay with us on a promotional vacation package.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.

Skills

Concierge services

Guest communication

Phone communication

Written communication

Verbal communication

Job description

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
• Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members