Rooms Controller

Steamboat Resort Village LLC; United States; On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Free onsite parking at base of ski/res

Free Golf

Discounted meals

Travel discounts

401(k) Retirement Savings Plan

Tuition Reimbursement

Job summary

Marriott Vacations Worldwide is seeking a Rooms Controller to assist in delivering guest experiences and events, ensuring memorable vacation memories. The role supports Owners/guests with room readiness and seamless check-in processes, contributing to a high level of service in a vibrant resort environment.

This full-time position requires availability for varied shifts including weekends and holidays. A structured benefits program and growth opportunities are highlighted in the job posting.

Qualifications

• Available to work various shifts, holidays, and weekends.

Responsibilities

• Assigns a room according to guest requests and preferences whenever possible.
• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
• Performs duplicate reservation checks; block rooms.
• Confirms reservations and cancellations.
• Communicates to appropriate staff that there are guests who are waiting for an available room.
• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
• Reviews requests for late check-outs and approves according to occupancy.

Job description

Hourly Rate: $26.75 Targeted Application Deadline: 09/17/2026 At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Hourly Wage: $26.75 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Full Time

Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities

Benefits

• *Benefit Eligibility will vary by position
• Site Specific Perk: Free onsite parking at base of ski resort area
• Free Golf
• Discounted meals, complimentary soft drinks
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided
• Seasonal Retention Bonus
• Ski pass benefits/financing
• Discounts on local food, fitness, recreation

Typical Day Responsibilities

• Assigns a room according to guest requests and preferences whenever possible.
• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
• Performs duplicate reservation checks; block rooms.
• Confirms reservations and cancellations.
• Communicates to appropriate staff that there are guests who are waiting for an available room.
• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
• Reviews requests for late check-outs and approves according to occupancy.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Associate Benefits

• Medical/Dental/Vision Insurance (HSA & FSA available)
• Paid Time Off
• Paid Sick Leave per Colorado law
• Paid Holidays/Paid Floating Personal Days
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Group Life/Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts, including a family and friends' rate

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members