Customer Relations Collections Specialist

AWP Safety; North Canton (OH); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

3 medical plan options

Two dental plans

Company-paid life insurance

Company-paid LTD

HSA & FSA options

401(k) with company match

PTO & paid holidays

Job summary

AWP Safety seeks a Customer Relations Collections Specialist to ensure accurate invoicing and timely collections. This role collaborates across Field, Billing, Sales, and AR to secure payments within terms and maintain strong customer relationships.

Ideal candidates have AR/Billing experience and strong math, communication, and organizational skills. The position offers comprehensive benefits and a clear path within a growing national safety services provider.

Qualifications

• High school diploma or GED required.
• 3-5 years AR/Billing experience preferred.
• Pay application, lien waiver, and contract management experience preferred.
• Basic knowledge of accounting principles and terminology; strong math skills.
• Excellent verbal and written communication.
• Problem-solving skills.
• Critical thinking skills.
• Demonstrate high degree of accuracy and attention to detail.
• Excellent organizational skills.
• Outgoing & assertive personality – not afraid to approach individuals.
• Proficiency with Microsoft Office Suite Products (Excel, Word).
• Microsoft Dynamics 365 experience preferred: West – Prelude, American Contractor; North & South – Salesforce, Great Plains; Mountain – Microsoft Dynamics 365; Central – TCR, Sage.

Responsibilities

• Perform collections aligned to dunning timelines.
• Execute outreach via email, calls, and portals.
• Maintain accurate updates using standardized statuses.
• Resolve customer inquiries and discrepancies timely. Document outcomes and next steps consistently.
• Collaborate with the Field, Billing Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly.
• Escalate complex issues to supervisors using standardized templates.
• Establish and maintain effective and cooperative working relationships with customers.
• Communicate with internal and/or external customers.
• Participate in governance calls and daily huddles as required.
• Act as a resource for other functions within AWP
• Provide training and support as requested.
• Perform other duties and/or special projects as assigned.

Skills

Verbal and written communication

Problem-solving

Critical thinking

Attention to detail

Organizational skills

Outgoing personality

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Dynamics 365

Salesforce

Great Plains

Prelude

American Contractor

Job description

• Compensation: USD 45000 - USD 48000 - yearly

Company Description

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications.

The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.

Job Description

As the Customer Relations Collections Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. The Customer Relations Collections Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals with a focus on ensuring all payments are received within the defined terms.

RESPONSIBILITIES

• Perform collections aligned to dunning timelines


• Execute outreach via email, calls, and portals


• Maintain accurate updates using standardized statuses


• Resolve customer inquiries and discrepancies timely. Document outcomes and next steps consistently.


• Collaborate with the Field, Billing Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly


• Escalate complex issues to supervisors using standardized templates


• Establish and maintain effective and cooperative working relationships with customers


• Communicate with internal and/or external customers


• Participate in governance calls and daily huddles as required


• Act as a resource for other functions within AWP


• Provide training and support as requested


• Perform other duties and/or special projects as assigned

Qualifications

• High school diploma or GED required


• 3-5 years AR/Billing experience preferred


• Pay application, lien waiver, and contract management experience preferred


• Basic knowledge of accounting principles and terminology; strong math skills


• Excellent verbal and written communication


• Problem-solving skills


• Critical thinking skills


• Demonstrate high degree of accuracy and attention to detail


• Excellent organizational skills


• Outgoing & assertive personality – not afraid to approach individuals


• Proficiency with Microsoft Office Suite Products (Excel, Word)


• Microsoft Dynamics 365 experience preferred
  
  
  • West – Prelude, American Contractor
  
  
  • North & South – Salesforce, Great Plains
  
  
  • Mountain – Microsoft Dynamics 365
  
  
  • Central – TCR, Sage
  
  

Additional Information

• 45-48k


• Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.


• Eligibility for benefits starts on the 1st of the month following your hire date.


• Company-paid life insurance coverage.


• Company-paid long-term disability (LTD) insurance.


• Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).


• Participation in the 401(k) retirement plan with company match.


• Paid Time Off (PTO) and paid holidays.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.