Customer Relations Associate- Receptionist

Berlin City Auto Group; Portland (ME); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical, dental, vision, life, and AD

401(k) with employer contribution

Paid time off from day one

Employee discounts

Job summary

Berlin City Toyota in Portland, ME seeks a Customer Relations Associate to be the friendly face of the dealership. You will greet guests, answer calls, and guide customers through their visit, ensuring a seamless, positive experience that supports our sales and service teams.

No automotive experience is required, as training is provided. The role emphasizes strong communication, organization, and a welcoming demeanor in a fast-paced environment.

Qualifications

• Must be at least 18 years old
• Authorized to work in the United States
• Able to pass a pre-employment background check
• Previous customer service, hospitality, retail, banking, healthcare, receptionist, or administrative experience preferred but not required

Responsibilities

• Greet customers, vendors, and visitors with warmth and professionalism
• Answer multi-line phone system and route calls to the correct department
• Create positive first impressions reflecting Berlin City Toyota’s commitment to service
• Provide information and guidance to customers about dealership processes
• Schedule service appointments and coordinate with service team
• Follow up with customers to confirm appointments and maintain relationships
• Communicate with internet customers via phone, text, or email
• Maintain accurate CRM records for follow-up and communication
• Support sales, service, and administrative teams with clerical tasks
• Keep reception area clean, organized, and welcoming
• Seek opportunities to exceed customer expectations

Skills

Customer service

Communication skills

Phone etiquette

Multitasking

Team player

Tools

CRM software

Scheduling systems

Job description

Do you love helping people, staying organized, and creating exceptional customer experiences? At Berlin City Toyota, every outstanding customer experience begins with the first hello. We're looking for a friendly, professional, and customer-focused Customer Relations Associate to become the face and voice of our dealership. Whether you're welcoming guests at the front desk or assisting customers over the phone, you'll play an essential role in delivering a seamless, positive experience that leaves a lasting impression. Your ability to connect with people, anticipate their needs, and ensure every interaction is handled with care will directly contribute to our reputation for exceptional customer service.

No automotive experience? No problem. We'll provide the training—you bring the positive attitude, strong communication skills, and passion for delivering an outstanding customer experience.

Starting Pay: $20.50 per hour Schedule: Monday–Friday | 9:00 AM – 5:30 PM.

Why You'll Love Working Here:

• Paid training—no automotive experience required
• Career growth opportunities with ongoing training, mentorship, and advancement
• Gain experience using modern CRM platforms, scheduling software, and dealership technology that will strengthen your professional skill set
• Paid time off that begins accruing on your first day
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement of up to $75 per month
• Employee discounts
• Recognition programs that celebrate outstanding performance
• A supportive, team-oriented culture where your contributions are valued

Position Overview:

As the Customer Relations Associate, you'll be the first person customers meet and often the first voice they hear. Your professionalism, warmth, and attention to detail help create an exceptional customer experience from the moment someone walks through our doors or contacts our dealership. You'll support customers throughout their visit by providing accurate information, directing them to the appropriate team members, and ensuring every guest feels welcomed, informed, and appreciated. This position plays a vital role in supporting our sales and service teams while helping deliver the high level of customer satisfaction that Berlin City Toyota is known for.

What You'll Do:

• Deliver an exceptional customer experience by greeting every customer, vendor, and visitor with warmth, professionalism, and enthusiasm.
• Manage a multi-line phone system, answer incoming calls promptly, and ensure customers are connected with the appropriate department.
• Create positive first impressions that reflect the Berlin City Toyota commitment to outstanding customer service.
• Assist customers by providing information, answering general questions, and helping them navigate their dealership experience.
• Schedule service appointments and coordinate with the service team to provide a seamless customer experience.
• Follow up with current and previous customers to confirm appointments and maintain strong customer relationships.
• Communicate with internet customers through their preferred method, including phone, text, and email.
• Maintain accurate customer information within the dealership CRM system to support excellent communication and follow-up.
• Support sales, service, and administrative teams with clerical and administrative tasks as needed.
• Maintain a clean, organized, and welcoming reception area that enhances the overall customer experience.
• Continuously look for opportunities to exceed customer expectations and create memorable experiences.

What Makes You Successful:

We’re Looking For Someone Who

• Is passionate about delivering exceptional customer experiences.
• Enjoys building relationships and making people feel welcome.
• Communicates professionally and confidently in person and over the phone.
• Is comfortable learning and using new technology, CRM platforms, and scheduling systems.
• Thrives in a fast-paced environment while staying organized and detail-oriented.
• Can successfully manage multiple priorities without sacrificing the quality of the customer experience.
• Is dependable, punctual, and takes pride in providing outstanding service.
• Works collaboratively with teammates to ensure every customer has a positive experience.
• Brings a positive attitude, strong work ethic, and eagerness to learn and grow.

Qualifications:

• Must be at least 18 years of age
• Authorized to work in the United States
• Ability to successfully pass a pre-employment background check
• Previous experience in customer service, hospitality, retail, banking, healthcare, receptionist, or administrative roles is preferred but not required

Who We Are:

Berlin City Auto Group is a family of dealerships serving communities throughout Maine and Vermont. We believe our greatest competitive advantage is our people. Guided by our core values of Humility, Integrity, and Passion, we're committed to delivering extraordinary customer experiences while creating meaningful career opportunities for our associates.

Learn more about Berlin City Auto Group and our career opportunities at: www.berlincitycareers.com

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

191 Riverside St. Portland, ME 04103