Customer Support Agent - HU

SumUp; Berlin (NH); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

€2000 L&D budget annually

20% company pension match

28 days of paid leave

Urban Sports Club subsidy

Kita placement assistance

Subsidised office lunches

Break4me: 1‑month sabbatical after 3 &

Referral Bonus

Job summary

SumUp in Berlin is seeking a multilingual Support professional for the Small Markets team (Onsite). You will assist Hungarian and English‑speaking merchants via chat, email and phone, resolving technical and account issues to keep businesses running smoothly.

You’ll listen carefully, explain technical matters in simple terms, and collaborate with colleagues across departments to provide fast, accurate answers. This role offers an office‑first setup with strong development and benefits.

Qualifications

• Excellent spoken and written skills in Hungarian and English, with the confidence to communicate across phone, chat and email
• Strong communication skills and ability to explain technical issues in simple terms
• Customer-oriented mindset with enthusiasm for helping people solve problems
• Calm, patient and solution-focused even in demanding conversations

Responsibilities

• Support Hungarian and English-speaking merchants across chat, email and phone, helping resolve a range of technical and account-related issues
• Listen closely to merchant problems and find practical solutions that keep their businesses moving
• Flag patterns and suggest improvements to processes to continuously improve the merchant experience
• Work closely with colleagues across other departments to get merchants the right answer, fast
• Collaborate with an international, multilingual team spread across markets

Job description

Team: Small Markets, Support – Ops EU
Location: Berlin (Onsite)
Employment type: Full-time

About the team

Our Small Markets Support team is the first point of contact for merchants across Hungary, working hand in hand with colleagues across SumUp to resolve issues quickly and keep businesses running smoothly. As the Hungarian and English-speaking voice of SumUp, you'd help merchants solve real, day-to-day problems, everything from technical hiccups to account queries, while shaping how we support this market going forward. It's a role where no two days look the same, and where good listening and clear communication genuinely make a difference to small business owners who depend on us.

What you'll do

• Support Hungarian and English-speaking merchants across chat, email and phone, helping them resolve a range of technical and account-related issues
• Listen closely to merchant problems and find practical solutions that keep their businesses moving
• Flag patterns and suggest improvements to processes, helping the team continuously improve the merchant experience
• Work closely with colleagues across other departments to get merchants the right answer, fast
• Collaborate with an international, multilingual team spread across markets

You’ll be great for this role if

• Excellent spoken and written skills in Hungarian and English, with the confidence to communicate clearly across phone, chat, and email
• Strong communication skills and genuine comfort explaining technical issues in simple terms
• A customer-oriented mindset, with real enthusiasm for helping people solve problems
• Ability to stay calm, patient, and solution-focused, even in more demanding conversations
• Prior experience in customer support or operations is a plus, as is a naturally curious, troubleshooting mindset

Why you should join SumUp

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• A corporate pension scheme where we match up to 20% of your contributions
• Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
• Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, TikTok.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.