Customer Relations Administrator

U S Money Reserve Inc; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS in Scottsdale, AZ seeks a Customer Relations Administrator to assist clients seeking liquidations or distributions of precious metals. You will verify information by phone, access customer accounts, and prepare invoices.

The role requires excellent communication, strong follow-up, and attention to detail, with the ability to multitask in a fast-paced environment and a proactive work ethic.

Qualifications

• Experience handling high-volume transactions.
• Strong communication and verification skills.
• Customer-focused with a proactive attitude.

Responsibilities

• Contact customers by phone to verify information for distributions or liquidations.
• Access customer accounts to verify metals details and prepare invoices.
• Obtain liquidation bids and coordinate with internal teams to complete processes.
• Email forms to customers via DocuSign and maintain records in Excel.

Skills

Customer service

Excel

Attention to detail

Communication

Multitasking

Organizational skills

Tools

DocuSign

Job description

Job Summary:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Administrator. As a Customer Relations Administrator you will be responsible for assisting customers seeking to liquidate or take distributions from their holdings of precious metals. This is a dynamic role that requires excellent communication skills, strong follow-up, and a passion for helping customers achieve their goals.Duties:· Contact customers by phone to verify information for distributions or liquidations.· Use systems to access the customer's account to verify metals details.· Obtain liquidation bids when necessary.· Communicate with other departments required to complete distribution processes.· Create necessary invoices for transactions.· Email forms to the customer through DocuSign.· Addressing customer questions or concerns and walking them through the process.· Maintain all liquidation or distribution information in an Excel spreadsheet.· Prepare and submit relevant electronic paperwork to facilitate the sale of assets.Skills and Qualifications:· Ability to manage a high volume of “In Process” transactions.· Basic competency in Excel and ability to learn internal and external systems to facilitate transactions.· Exceptional attention to detail and customer service attitude.· Impeccable work ethic and communications skills (bother verbally and in writing).· Must be a self-starter with the ability to multitask.· Excellent follow-up and organizational skills.· Ability to prioritize competing tasks in a fast-paced, dynamic corporate environment.