Customer Deployment Support Specialist

Monetary Metals & Co.; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Monetary Metals is seeking a Customer Deployment Support Specialist to assist client deployments, product installations, and ongoing customer operations. The role requires independent work, proactive problem-solving, and interaction with customers, with travel up to 25% and occasional international trips.

In-office position reporting to the VP of Asset Assurance. The ideal candidate has 2+ years in customer or technical support, strong communication skills, and a background in hardware/software

Qualifications

• Associate degree or equivalent combination of education and relevant experience required.
• 2+ years of experience in customer support, product support, technical support, or a similar customer-facing role.
• Ability to travel approximately 25%, including occasional international travel.
• Excellent interpersonal, customer service, written, and verbal communication skills.

Responsibilities

• Monitor remote CCTV installations at client sites and support deployment activities.
• Monitor client operations, including stock-takes and system uptime.
• Serve as the first point of contact for customer calls and support tickets, providing timely follow-up.
• Field, triage, log, track, and resolve customer issues; escalate higher-level requests as appropriate.
• Provide technical support across company products and services and analyze customer requirements.
• Set up and configure production systems and prepare hardware for customer use.
• Prepare and import customer data for new and existing customers.
• Perform product demonstrations for customers and prospective customers as needed.
• Travel to customer locations and industry events as required.

Skills

Customer support

Technical troubleshooting

Data analysis

Communication

Travel readiness

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

CRM software

Remote monitoring tools

Inventory management software

Job description

Monetary Metals (MM) is a disruptive, high growth gold platform, which pays interest to savers, finances qualified businesses, and provides a liquid marketplace for gold leases and bonds. Monetary Metals is seeking a customer-focused and technically skilled Customer Deployment Support Specialist to support client deployments, product installations, and ongoing customer operations. The ideal candidate is a proactive problem solver who is comfortable working independently, managing multiple priorities, troubleshooting technical issues, and interacting directly with customers. This is an in-office position the reports to the VP of Asset Assurance and requires approximately 25% travel, with occasional international travel as business needs require.

Core Responsibilities

• Monitor remote CCTV installations at client sites and support related deployment activities.
• Monitor client operations, including stock-takes, system uptime, and other relevant operational data points.
• Serve as the first point of contact for customer calls and support tickets, providing timely and professional follow-up.
• Field, triage, log, track, and resolve customer issues; escalation higher-level requests as appropriate.
• Consistent follow- with customers.
• Analyze technical requirements.
• Provide technical support across company products and services and analyze customer technical requirements.
• Gather customer feedback and identify opportunities for product and process improvements.
• Set up and configure production systems and prepare hardware for customer use.
• Prepare and import customer data for new and existing customers.
• Perform product demonstrations for customers and prospective customers as needed.
• Conduct hardware testing and validation, as well as software testing and quality assurance.
• Handle and ship client orders, product returns, replacements, and related equipment.
• Perform physical inventory audits and reporting at client sites using company tools.
• Travel to customer locations, industry events, trade shows, and training as required.
• Perform other duties as assigned.
• Other duties as assigned.

Qualifications

• Associate degree or equivalent combination of education and relevant experience required; bachelor's degree preferred.
• 2+ years of experience in customer support, product support, technical support, or a similar customer-facing role.
• Ability to work independently with minimal direction while demonstrating initiative and sound judgment.
• Excellent interpersonal, customer service, written, and verbal communication skills.
• Strong analytical and problem-solving abilities with the ability to effectively prioritize and manage multiple customer requests and projects.
• Comfortable troubleshooting technical hardware and software issues and supporting product deployments.
• Ability and willingness to travel approximately 25%, including occasional international travel.
• Physical inventory auditing and reporting experience is a plus.
• Experience in the jewelry, precious metals, or a related industry is a plus.
• Supervisory or team-lead experience is a plus.
• Competitive salary commensurate with experience