CUSTOMER RELATION SPECIALIST

Socket.dev; Pikeville (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K plan

ESOP

Paid time off

Employee discount

Job summary

Big Sandy Superstore in Kentucky is hiring a Customer Relations Specialist to assist customers with warranty issues, product concerns, and order processing to ensure a positive experience.

The role emphasizes accurate documentation, professional communication, and collaboration with store staff to drive satisfaction and repeat business, with comprehensive benefits and growth opportunities.

Qualifications

• Excellent verbal and written communication and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning abilities.
• Ability to complete paperwork accurately and neatly.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Verifies order information accuracy; identifies and corrects discrepancies.
• Completes documentation and processes cash balances, deliveries, and sales orders per guidelines.
• Provides customer service support by answering phones, managing counter inquiries, and processing payments.
• Completes credit applications, payments and financing paperwork.
• Communicates with internal and external staff professionally and in a timely manner.
• Maintains accurate files and supports store staff to maximize productivity.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Listening skills

Reading skills

Numerical reasoning

Paperwork accuracy

Organizational skills

Customer service

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Benefits:

• Employee Stock Ownership Program


• Health insurance


• Opportunity for advancement


• Stock options plan


• Vision insurance


• Wellness resources


• Dental insurance


• Employee discounts

Customer Relation Specialist Retail Customer Service Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000


• Dental Insurance - Affordable dental insurance with NO waiting period.


• Vision Insurance - Quality vision coverage for very little cost.


• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.


• 401K Plan - All administrative fees are paid by the company.


• ESOP - Employee Stock Ownership Program


• Paid Time Off - Competitive paid time off policies.


• Employee Discount - Generous employee discount on ALL merchandise.

As a Customer Relations Specialist you will:

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.


• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.


• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.


• Completes and processes credit applications, payments and financing paperwork.


• Communicates with internal and external personnel in a professional and timely manner.


• Maintains accurate files and processes in order to maximize productivity.


• Performs clerical support for store staff as needed.


• Other duties as assigned.

Qualities and skills we are looking for:

• Excellent verbal and written communication, and listening skills


• Basic reading and comprehension skills.


• Basic numerical reasoning skills.


• Ability to complete paperwork in an accurate, neat and efficient manner.


• Demonstrated knowledge of software, including Microsoft Office


• Excellent organizational skills


• Outstanding customer service skills

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

• High school diploma or equivalent combination of education and experience


• Previous clerical experience preferred

Position Type

• Full-Time/Regular


• #bssales