CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

ESOP

Paid Time Off

Employee Discount

Stock options plan

Job summary

Big Sandy Superstore in Dublin, OH is seeking a Customer Relations Specialist to support warranty issues, product concerns and order processing to ensure a fully satisfied experience for customers.

The role emphasizes accurate paperwork, strong communication, and superior service. Benefits include health, dental, vision, life insurance, 401K, ESOP, PTO, and employee discounts. Full-time position with opportunities for advancement.

Qualifications

• High school diploma or equivalent; clerical experience preferred.
• Retail or customer service experience is a plus.
• Proficient with basic computer software.

Responsibilities

• Verify order information and correct discrepancies.
• Process cash balances, deliveries, and sales orders in a timely manner.
• Answer phones, manage counter inquiries, and resolve customer questions.
• Complete credit applications and financing paperwork.
• Maintain organized files and support store staff.
• Provide professional communication with internal and external contacts.

Skills

Verbal communication

Written communication

Active listening

Numerical reasoning

Microsoft Office

Organization skills

Customer service

Documentation

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Benefits:

• Employee Stock Ownership Program
• Employee Stock Ownership Program
• Health insurance
• Opportunity for advancement
• Stock options plan
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts

Customer Relation Specialist Retail Customer Service Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

As a Customer Relations Specialist you will:

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualities and skills we are looking for:

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Position Type

• Full-Time/Regular
• #BSSALES