Customer Records Technician (multi-hire) Position No. 01087, 00086

Commonwealth of VA Careers; Richmond (VA); On-site; USD 43,000 - 50,000; Full time

Job summary

The Virginia Department of Motor Vehicles (DMV) is hiring a Customer Records Technician for positions with the Records Access Management Services at our headquarters in Richmond, VA. This role processes requests for crash, driver, and vehicle records, ensuring timely release of information in compliance with laws and procedures.

The position serves as the primary contact for record requests and supports courteous public service.

Qualifications

• Knowledge of standard office practices, equipment, forms, and filing systems.
• Experience handling confidential information, including FOIA requests, with discretion.
• Experience communicating with customers and stakeholders to explain regulations and process requests.
• Experience preparing clear written correspondence with grammar and detail.
• Experience researching and analyzing data to reach conclusions.
• Experience performing detailed work using prescribed procedures and entering/retrieving records and payments.
• Experience with typing and using a PC, including Microsoft 365 and Adobe, and online databases.
• Knowledge of cash handling and payment processing to balance daily transactions.
• Experience managing competing priorities in a high-volume, customer-focused environment.

Responsibilities

• Process incoming requests for crash, driver, and vehicle records.
• Serve as the primary contact for record request processing in the Records work center.
• Ensure the accurate and timely release of information in compliance with statutes and procedures.

Skills

Office practices

Confidential data

Customer communication

Written communication

Data analysis

Detailed work

Microsoft 365

Adobe

Cash handling

Multitasking

Tools

Adobe

Job description

Job Title and Details

Title: Customer Records Technician (multi-hire) Position No. 01087, 00086

State Role Title:Admin and Office Spec III

Hiring Range: $43,050 - $49,507

Pay Band: 3

Agency: Department of Motor Vehicles

Location: CUSTOMER RECORDS

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles is hiring for Customer Records Technician(s) for positions within the Records Access Management Services department at our headquarters location in Richmond, VA.

The Customer Records Technician processes incoming requests for crash reports and driver and vehicle records on behalf of the Commonwealth of Virginia, ensuring the accurate and timely release of information in compliance with applicable statutes, regulations, and procedures. This position serves as the primary point of contact for record request processing within the Customer Records work center and upholds the agency's commitment to courteous and responsive public service.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Minimum Qualifications

• Knowledge of standard office practices, office equipment, business forms, and filing systems sufficient to receive, sort, and process incoming requests.
• Experience handling confidential and sensitive information, including records subject to the Freedom of Information Act, with appropriate discretion.
• Experience communicating with customers, internal, and/or external stakeholders to explain regulations, requirements, and procedures, and to respond to inquiries and process requests.
• Experience preparing clear, accurate written correspondence and documentation, with attention to grammar, spelling, and detail.
• Experience researching and analyzing data and information to reach logical conclusions.
• Experience performing detailed work using prescribed procedures, to collect and organize material, and present data in required formats.
• Experience with typing and using a personal computer, including Microsoft 365 and Adobe, online databases and other automated systems, to enter, retrieve, and process records, correspondence, and payments.
• Knowledge of cash handling, payment processing, and reconciliation procedures sufficient to process and balance daily financial transactions.
• Experience managing competing priorities and deadlines with minimal supervision in a high-volume, customer-focused work environment.

Additional Considerations

• Knowledge of applicable state statutes, regulations, and Motor Vehicle procedures governing the release of driver, vehicle, and crash records, and ability to apply them to determine whether requested information may be released.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

Note:: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022 - February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.