Customer Quality

Emerson; Sandusky (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Emerson in Sandusky, MI is seeking an experienced Customer Quality professional to support the Quality team by evaluating returned products, assisting with quality processes, and ensuring ISO 9001 requirements.

In this role you will review returns, support warranty processing, and help with corrective actions while maintaining calibration and contributing to continuous improvement.

Join Emerson's manufacturing environment to grow your career and help deliver high-quality products to customers.

Qualifications

• High school diploma or GED required.
• Ability to follow instructions, procedures, and quality standards.
• Strong attention to detail and basic computer skills.
• Ability to work independently and as part of a team.
• Ability to work in both office and manufacturing environments, including standing, walking, bending, and lifting up to 45 pounds as needed.

Responsibilities

• Review returned products and assist with basic failure analysis evaluations.
• Support warranty claim processing and quality documentation updates.
• Assist with corrective actions and communicate quality concerns to appropriate teams.
• Help maintain calibration of measuring and testing equipment.
• Participate in internal audits and support continuous improvement efforts.

Skills

Attention to detail

Teamwork

Quality mindset

Adaptability

Education

High school diploma or GED

Associate degree or technical training

Tools

Measuring tools

Testing equipment

Quality processes

Job description

Job Description

If you are an experienced Customer Quality professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Sandusky, MI. In this role, you will support the Quality team by evaluating returned products, assisting with quality processes, and helping ensure products meet customer and ISO 9001 requirements. This position offers an excellent opportunity to build your skills in a collaborative manufacturing environment while contributing to product quality and customer satisfaction.

In This Role, Your Responsibilities Will Be:

• Review returned products and assist with basic failure analysis evaluations.
• Support warranty claim processing and quality documentation updates.
• Assist with corrective actions and communicate quality concerns to appropriate teams.
• Help maintain calibration of measuring and testing equipment.
• Participate in internal audits and support continuous improvement efforts.

Who You Are:

You work effectively with others while contributing to shared goals. You stay organized, manage multiple priorities, and pay close attention to details that impact quality and customer satisfaction. You take initiative, learn quickly, and adapt to changing needs in a fast‑paced environment. You communicate clearly and are committed to maintaining safe and efficient work practices.

For This Role, You Will Need:

• High school diploma or GED required.
• Ability to follow instructions, procedures, and quality standards.
• Strong attention to detail and basic computer skills.
• Ability to work independently and as part of a team.
• Ability to work in both office and manufacturing environments, including standing, walking, bending, and lifting up to 45 pounds as needed.

Preferred Qualifications That Set You Apart:

• Experience in a manufacturing, quality, or production environment.
• Associate degree or technical training in a related field.
• Familiarity with measuring tools, testing equipment, or quality processes.
• Strong organizational and customer service skills.
• Experience working in a fast‑paced environment with changing priorities.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award‑winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail].

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!