Customer Quality & Product Commercialization Specialist

Steuben Foods Inc.; Town of Elma (NY); On-site; USD 63,000 - 68,000; Full time

Job summary

Steuben Foods Inc. in Elma, NY is seeking a Customer Quality Service Specialist to support customer quality requirements, product commercialization, and ongoing product changes within our food manufacturing operation.

This position serves as a key connection between customers and internal teams, helping ensure formulations, specifications, documentation, and quality requirements are established and maintained.

Qualifications

• Associate degree or higher in a related field with strong project management experience.
• Experience in quality assurance, customer quality, or product commercialization.
• Food/beverage manufacturing familiarity preferred.

Responsibilities

• Support food safety and quality activities for new customers, new products, and commercialization.
• Coordinate customer quality requirements and audit support, including SQF.
• Communicate with customers by email, phone, and meetings on formulations and changes.
• Review and approve specification packets and coordinate changes with internal teams.
• Collaborate with Quality, Manufacturing, Business Development, Procurement and others to prepare new products for production.
• Manage commercialization processes, timelines, and deliverables.
• Identify roadblocks and drive resolution with internal and external teams.
• Gather and analyze lab data to establish or update product specifications and ranges.
• Prepare data summaries, trends, and analyses for internal teams and customers.
• Support production by ensuring formulations and specs are correctly translated for manufacturing.
• Create and maintain product models, BOMs, quality specs, and ERP data.
• Support product setup in Protean and SAP and maintain PERs and commercialization docs.
• Utilize project management systems to track tasks and deadlines.
• Maintain controlled documents and assist with manufacturing documentation updates.
• Assist with traceability and mock recall exercises as needed.
• Participate in stage-gate activities from pilot to production.
• Attend customer meetings and new customer introductions as needed.
• Prepare commercialization status and KPI reports.
• Follow food safety, quality, sanitation, and safety requirements; keep area clean.

Skills

Project management

Quality assurance

Customer quality

Product commercialization

Microsoft Excel

SAP

Protean

ERP systems

Education

Associate degree in Business, Science, Food Science, Quality, or a related field

Tools

Protean

SAP

Job description

Steuben Foods Inc. in Elma, NY is seeking a Customer Quality Service Specialist to support customer quality requirements, product commercialization, and ongoing product changes within our food manufacturing operation.

This position serves as a key connection between customers and internal teams, helping ensure formulations, specifications, documentation, and quality requirements are established and maintained.