Graduate - Customer Service Specialist

Infineon Technologies AG; Leominster (MA); On-site; USD 51,000 - 64,000; Full time

Job summary

Infineon Technologies is seeking a recent graduate for a hands-on role based in Leominster, MA. You will support order processing, account management, and logistics coordination while learning internal systems and building cross-functional relationships across Sales, Operations, Engineering, and Quality.

You’ll contribute to data management, reporting, and process improvements, with guidance from senior team members, and gain exposure to export controls and compliance in a global semiconductor

Qualifications

• Education: Recently completed or soon-completing Bachelor's degree in Business, Communications, Supply Chain, Marketing, or a related field.
• Experience: No prior experience expected - the right attitude and foundation to grow with the organization.
• Digital Aptitude: Comfort learning new systems and platforms for customer data management, order tracking, and analytics.
• Communication: Strong written and verbal skills with a customer-first mindset.
• Collaboration: Eagerness to build cross-departmental relationships and contribute within a team environment.
• Organization: Detail-oriented with the ability to manage multiple orders, priorities, and deadlines.
• Initiative: Proactive problem-solver willing to identify improvements and take ownership of personal development.

Responsibilities

• Order Processing: Support the quoting and order entry process by learning internal systems and assisting with accurate and timely order handling
• Account Management: Assist with customer account management by learning to understand customer needs and helping ensure those needs are met
• Logistics Coordination: Help coordinate customer requests related to deliveries, logistics, and product information under the guidance of senior team members
• Feedback & Escalation: Capture and communicate customer feedback internally to improve products and services while learning to elevate issues promptly to leadership
• Cross-Functional Collaboration: Build relationships across Sales, Operations, Engineering, and Quality while developing a broad understanding of the business
• Process Improvement: Participate in improvement initiatives by identifying opportunities to enhance the customer experience and team efficiency
• Data & Reporting: Utilize digital tools and platforms to manage customer data, track orders, support analytics, and assist with audits and reporting

Skills

Digital aptitude

Communication

Collaboration

Organization

Initiative

Education

Bachelor's degree in Business, Communications, Supply Chain, Marketing, or related field

Job description

#WeAreIn to create tiny chips and big careers.

You have the knowledge, we have the opportunity. Ready to shape the future together? Whether through our Graduate Programs or your first full-time role, Infineon gives you the tools, trust and challenges to grow fast and go far. Are you in?

Your role Key responsibilities in your new role

• Order Processing: Support the quoting and order entry process by learning internal systems and assisting with accurate and timely order handling
• Account Management: Assist with customer account management by learning to understand customer needs and helping ensure those needs are met
• Logistics Coordination: Help coordinate customer requests related to deliveries, logistics, and product information under the guidance of senior team members
• Feedback & Escalation: Capture and communicate customer feedback internally to improve products and services while learning to elevate issues promptly to leadership
• Cross-Functional Collaboration: Build relationships across Sales, Operations, Engineering, and Quality while developing a broad understanding of the business
• Process Improvement: Participate in improvement initiatives by identifying opportunities to enhance the customer experience and team efficiency
• Data & Reporting: Utilize digital tools and platforms to manage customer data, track orders, support analytics, and assist with audits and reporting

Your profile

Qualifications and skills to help you succeed

• Education: Recently completed or soon-completing Bachelor's degree in Business, Communications, Supply Chain, Marketing, or a related field
• Experience: No prior experience expected - the right attitude and foundation to grow with the organization
• Digital Aptitude: Comfort learning new systems and platforms for customer data management, order tracking, and analytics
• Communication: Strong written and verbal skills with a customer-first mindset
• Collaboration: Eagerness to build cross-departmental relationships and contribute within a team environment
• Organization: Detail-oriented with the ability to manage multiple orders, priorities, and deadlines
• Initiative: Proactive problem-solver willing to identify improvements and take ownership of personal development

US citizen or green card holder : This position requires access to documentation that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency, or classification as a protected individual as defined in 8USC 1324b(a)(3).

Additional information

Infineon Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references, successful completion of a background check and drug test, and signing all your on-boarding documents. In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon's ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon's sole discretion.

Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates.

This position requires access to documentation that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency, or classification as a protected individual as defined in 8USC 1324b(a)(3).

Salary

• Location Indicative salary range Leominster, MA, United States
• Wage range that the company expects to pay for a qualified candidate: US$50,800.00 - US$63,500.00
• In addition, all employees will be eligible to participate in an incentive plan.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity. Our hiring decisions are based on skills and experience. Even if you don't meet every requirement, we encourage you to apply. Please let your recruiter know if you need any accommodations during the interview process. Learn more about our various contact channels and about Diversity & Inclusion at Infineon.