Customer Quality Manager

Humanscale; Possumtown (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in ergonomic product design seeks a Customer Quality Manager to enhance customer quality through data analysis and continuous improvement initiatives. The ideal candidate will have a Bachelor’s degree in Engineering and significant experience in quality engineering. This role involves collaboration across teams to ensure customer satisfaction and quality standards throughout the supply chain.

Benefits

Competitive base salary

Medical Benefits (Medical, Dental, Vision)

401k matching

Paid time off (15 PTO days and 10 holidays)

Employee Discount Programs

Pet Insurance

Qualifications

• 5+ years of quality engineering and validation experience required.
• Lean manufacturing experience a plus.
• Six Sigma Green belt desired.

Responsibilities

• Manage high-level continuous improvement projects focused on customer quality.
• Analyze customer complaint data to support engineering resources.
• Generate Operations Engineering metrics for key meetings.

Skills

Data analysis

Statistical analysis

Organizational skills

Interpersonal skills

Communication skills

Education

Bachelor’s Degree in Engineering

Business or related areas

Tools

SAP

Microsoft Office

Job description

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.

Overview

The Customer Quality Manager role works within a multi-site organization and reports directly to the Global Director of Operations Engineering, This role will primarily focus on the continuous improvement of customer quality by fulfilling the responsibilities listed below. .

Responsibilities

• Interpret and communicate the voice of the customer to the Operations Engineering team
• Manage and/or actively participate in high-level continuous improvement projects/initiatives that are focused on improving overall customer quality performance/perception
• Ensure that customer complaint data from all sites is reviewed, analyzed, and distributed to all relevant parties to support the proper allocation of engineering resources to address customer-related issues that are the most impactful to the business
• Represent the Operations Engineering team in collaborative projects with the Customer Care team to improve the overall customer experience
• Ensure that effective systems and processes are in place to gather and store clean and concise global customer complaint data
• Generate complex Operations Engineering metrics/presentations in support of key Operations meetings
• Effectively manage the returns receiving/evaluation process
• Oversee the continuous distribution of supplier scorecards to ensure that customer quality standards are appropriately maintained throughout the supply chain
• Manage direct reports to ensure the timely completion of tasks and assignments in support of overall departmental goals/objective
• Perform other duties as assigned/required

Qualifications

• Bachelor’s Degree in Engineering (preferred), business, regulatory, compliance or related areas
• Minimum of 5+ years of quality engineering and validation experience required
• Demonstrated ability to perform data and statistical analysis
• Excellent organizational, analytical and interpersonal skills
• Excellent verbal, written and communication skills
• Lean manufacturing experience a plus
• Six Sigma Green belt desired, Black belt a plus.
• ASQ CQE a plus
• Bilingual (Spanish/English) a plus

COMPUTER SKILLS

• Proficiency in SAP and other systems and programs essential for Quality analysis including Microsoft Office

WHAT WE OFFER

• Competitive base
• Medical Benefits (Medical, Dental, Vision)
  • HSA, FSA, Commuter Benefits
  • Medical Discounts
• Ancillary Benefits
  • Accident, Critical Illness, Hospital Insurance
  • Voluntary, Spouse, and Child Life Insurance
• Pet Insurance
• Employee Discount Programs
• 401k matching
• Paid time off (including 15 PTO days and 10 holidays)

Humanscale is an Equal Opportunity Employer (Disabled/Veteran)