Customer Quality Specialist

㍍; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in semiconductor materials is seeking a Senior Quality Engineer responsible for managing customer quality and compliance. The ideal candidate will have experience in high-tech industries, lead quality meetings, and collaborate with global teams. This role emphasizes strong analytical and communication skills, ensuring the highest quality standards in semiconductor products.

Qualifications

• Bachelor’s degree required and specific experience in quality roles.
• Minimum two years in manufacturing or product engineering with quality responsibility.
• Experience in high-tech industries preferred.

Responsibilities

• Manage and mitigate customer's quality and compliance needs.
• Lead and coordinate quality meetings, resolving customer issues.
• Track customer quality metrics and improve quality standards.

Skills

Cross-functional teamwork

Statistical analysis

Communication

Influencing

Conflict resolution

Education

Bachelor’s degree in Chemistry, Chemical Engineering or STEM

Tools

Statistical analysis software (Minitab or JMP)

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

3M is seeking a Senior Quality Engineer for Semiconductor and Transport materials for Electronics Vertical in TEBG Global Quality group located in Sagamihara or Yamagata, Japan. At 3M, you can apply your talent in bold ways that matter. Here, you go.

Job Summary:

The person hired for the position of Quality Specialist for Semiconductor and Interconnect materials will be responsible for managing and mitigation ofkey account’s quality and compliance needs. This new hire will support Electronics Vertical global products by leading quality meetings withkey account, coordinator of Customer Specific quality issues, 8D investigation / resolutions and prioritize CIPs with internal partner functions via E2E process and approaches.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

Primary Responsibilities include but are not limited to the following:

• Provide quick responses to customers while the quality issues being raised
• Perform on-site verification to understanding the quality issues with customers and start the investigation, corrective actions
• E2E managing and mitigation of customer quality and compliance needs
• Identify and prioritize customer expectations into internal MFG as quality control or CIP (continuous improvement plan)
• Coordinator of Customer Specific Complaint issues and resolution via 8D report, FMEA and SPC approaches
• Provides tracking and trending of customer quality metrics
• Supports the commercialization of Electronics and Semiconductor (CMP Materials) products for the global electronics and semiconductor markets by partnering with local and global quality teams and manufacturing plants to ensure quality design.
• Collaborates with laboratory and global manufacturing teams to assure uniform and consistent metrology through Measurement Systems Analysis (MSA), round robin correlation studies, and use of Internal Reference Materials (IRMs) as appropriate. Assists in the development of improved, global test methods, as needed.
• Functions as an effective team leader and collaborator, embracing diversity and multi-cultural global collaboration, and promotes harmonious and efficient working relationships across all functions and divisions.
• Active member of the Electronic Vertical global quality team and participates in regular meetings. Creates and maintains an extensive global network of resources (quality, laboratory, manufacturing, engineering, sales and marketing) to facilitate completion of assignments and to share best practices.

Basic Qualifications:

• Possess a Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution in Chemistry, Chemical Engineering a Science, or STEM related discipline from an accredited university.
• Minimum of two (2) years of combined experience with manufacturing, production engineering and/or product engineering with Quality responsibility in a private, public, government or military environment.
• Experience in manufacturing and quality requirements in a high-tech industry (electronics, interconnect, data center, semiconductor, medical, automotive, aerospace, etc.)
• Experience working on a cross-functional team.

Preferred Qualifications:

• Minimum of two (2) years of combined experience with Manufacturing/Production Engineering and Product Engineering or Quality responsibility in a private, public, government or military environment
• Minimum two (2) years of experience with micro replication, sintering, CVD coating, and/or Chemical Mechanical Planarization (CMP) Pad or CMP Pad Conditioner technology (preferably in a manufacturing plant, laboratory and/or pilot plant)
• Proficient in statistical analysis software (e.g., Minitab or JMP)
• Minimum two (2) years of experience with Semiconductor industry and/or CMP process
• Experience in New Product Introduction (NPI)
• Experience with ISO 9001:2015 and/or IATF standards
• Certifications in quality engineering, quality auditing or quality management from American Society for Quality-ASQ certification(s): Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), Certified Supplier Quality Professional (CSQP)
• Green Belt and/or Black Belt experience
• Experience working with global cross function teams
• Communication, writing, influencing, and conflict resolution skills

Location: Sagamihara or Yamagata, Japan

Travel: May include up to 20% domestic/international

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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