Customer Quality Assurance Manager (West)

C1; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Quality Assurance Manager to join their dynamic team. In this pivotal role, you will oversee the review of complex public sector agency contracts, ensuring compliance and effective communication across various teams. Your expertise will help identify gaps and streamline processes, contributing to revenue growth in the public sector markets. This position offers a vibrant work environment where your contributions will directly impact the organization's success. If you're passionate about problem-solving and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

401(k) Plan with Employer Match

Medical Coverage

HSA with Employer Contribution

In-vitro Fertility Treatment Coverage

Dental Insurance

Vision Insurance

FSA Plans

Paid Parental Leave

Employee Assistance Plan

Wellness Programs

Qualifications

• Bachelor’s degree with 2+ years of related work experience or equivalent experience.
• Strong communication skills and problem-solving abilities are essential.

Responsibilities

• Collaborate with teams to ensure compliance with contract terms.
• Review contracts to identify risks and propose solutions.

Skills

Interpersonal Skills

Written Communication

Verbal Communication

Problem Solving

Education

Bachelor’s Degree

Equivalent Work Experience

Tools

CRM

Contracting Lifecycle Management (CLM)

Price Quoting Tools

Process Improvement Methodologies

Job description

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Customer Quality Assurance Manager is responsible for reviewing complex public sector agency contracts. Upon award, the Public Sector Quality Coordinator will document the contract's requirements and provide the details in an understandable format to everyone working with the customer(s). This could include all titles in the sales teams, finance, professional services team, etc. A successful candidate would be able to identify and problem solve gaps in our current processes. This will help enable the regions to grow revenue in the SLED/FED markets compliantly.

Responsibilities

Essential Functions

• Collaborates with cross-functional teams, including Public Sector Contracts Managers, Proposal, Finance and Legal to ensure compliance with contract terms
• Facilitates communication based on deep understanding of customer needs between internal and external sources
• Reviews contract terms and conditions to identify risks, propose solutions, and ensure company compliance aligning with company policies and procedures
• Assists in the coordination of amendments and extensions
• Offers comprehensive support to sales teams by addressing questions, providing guidance and direction, educating, and delivering training to teams on general processes, contracting workflow, and tools

Qualifications

Required Qualifications

• Bachelor’s degree with 2+ years of related work experience OR 2 to 3 years of equivalent work experience in sales support, contracting, specifically related to public sector
• Strong interpersonal, written, and verbal communication skills

Desired/Preferred Qualifications

• CRM, Contracting Lifecycle Management (CLM) and Price Quoting tools
• Process improvement methodologies such as Kaizen, Six Sigma, and 5 Whys

Additional Information

C1 BENEFITS

*401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off
* On Demand Pay (Daily Pay)

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Pay Range

$65,000 - $90,000
Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.