Customer Quality Manager

Humanscale; Piscataway Township (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in ergonomic design, Humanscale seeks a Customer Quality Manager to oversee continuous improvement in quality and customer satisfaction. This role includes managing projects, analyzing customer data, and ensuring effective quality systems are in place. Candidates should possess a Bachelor's degree in Industrial Engineering and relevant experience in quality engineering.

Benefits

Medical Benefits (Medical, Dental, Vision)

401k matching

Paid time off (including 15 PTO days and 10 holidays)

Employee Discount Programs

Pet Insurance

Ancillary Benefits (Accident and Critical Illness Insurance)

Qualifications

• Bachelor's degree required, preferably in Industrial Engineering.
• 2 years of experience as Quality Engineer or in a similar role.
• Experience in quality engineering & validation and CAPA management.

Responsibilities

• Manage high-level continuous improvement projects to enhance customer quality.
• Analyze customer complaint data and communicate findings to relevant teams.
• Lead the development and maintenance of CAPA systems.

Skills

Data Analysis

Quality Engineering

Lean Manufacturing

CAPA Management

Process Improvement

Education

Bachelor's degree in Industrial Engineering or related field

Tools

SAP

Microsoft Office

Six Sigma Green Belt

ASQ

CQE

VBA

ERP

Job description

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.

Overview

The Customer Quality Manager role works within a multi-site organization and reports directly to the Global Director of Operations Engineering, This role will primarily focus on the continuous improvement of customer quality by fulfilling the responsibilities listed below. .

Responsibilities

• Manage and/or actively participate in high-level continuous improvement projects/initiatives that are focused on improving overall customer quality performance/perception.
• Ensure that customer complaint data from all sites is reviewed, analyzed, and distributed to all relevant parties to support the proper allocation of engineering resources to address customer-related issues that are the most impactful to the business.
• Drive quality improvement using data-based decision making and by applying existing technologies, approaches, and methodologies.
• Represent the Operations Engineering team in collaborative projects with the Customer Care team to improve the overall customer experience.
• Interpret and communicate the voice of the customer to the Operations Engineering team.
• Ensure that effective systems and processes are in place to gather and store clean and concise global customer complaint data.
• Generate complex Operations Engineering metrics/presentations in support of key Operations meetings.
• Effectively manage the returns receiving/evaluation process.
• Lead the efforts for the development and maintenance of the CAPA System. Write, review, and approve CAPA plans and reports.
• Work cross functionally to identify proper resources to carry out CAPA action items.
• Oversee the continuous distribution of supplier scorecards to ensure that customer quality standards are appropriately maintained throughout the supply chain.

Qualifications

• Must have Bachelor’s degree in Industrial Engineering or a related field.
• Must have 2 years experience as Quality Engineer or related. Experience in quality engineering & validation; lean manufacturing; writing, approving CAPA plans; maintenance of CAPA Systems.

COMPUTER SKILLS

SAP, Microsoft office, Six Sigma Green Belt, ASQ, CQE, VBA and ERP.

WHAT WE OFFER

• Competitive base
• Medical Benefits (Medical, Dental, Vision)
  • HSA, FSA, Commuter Benefits
  • Medical Discounts
• Ancillary Benefits
  • Accident, Critical Illness, Hospital Insurance
  • Voluntary, Spouse, and Child Life Insurance
• Pet Insurance
• Employee Discount Programs
• 401k matching
• Paid time off (including 15 PTO days and 10 holidays)

Humanscale is an Equal Opportunity Employer (Disabled/Veteran)