Customer Quality Leader - High-Speed Interconnects

Amphenol ICC; Santa Clara, Northern (CA, KY); Hybrid; USD 100,000 - 189,000; Full time

Benefits offered by this job

Benefits from day 1 (medical, dental,视

401K matching

Paid time off

Job summary

Amphenol Corporation’s HSIO CN team in Santa Clara, CA seeks a Customer Quality Manager to oversee product and process quality for new product introductions and existing production, ensuring customer satisfaction and BU metrics. The role serves as the primary contact for customers on quality concerns, driving improvement plans and collaborating with internal teams to resolve issues.

Candidates should have a BS in engineering, 5+ years in manufacturing, and Six Sigma credentials; travel up to 50%

Qualifications

• BS in Engineering or an equivalent mix of education and experience.
• 5+ years of experience in manufacturing operations.
• Quality management experience with supervisory and leadership skills.
• Strong knowledge of continuous improvement activities and formal quality programs (DMAIC & 8D).
• Six Sigma Green Belt or Black Belt preferred.
• Understanding of GD&T and product documentation.
• Knowledge of semiconductor and interconnect industry manufacturing processes and standards.
• Strong communication and customer interface skills.

Responsibilities

• Manage product and process quality for new product introductions and legacy production to meet customer metrics.
• Serve as the primary customer quality contact for quality concerns and improvement plans.
• Lead cross-functional efforts to address and resolve customer quality issues.
• Monitor quality data and recommend improvements across locations to meet business goals.
• Manage customer quality requirements through documentation review and phase gate reviews.
• Report monthly on customer quality metrics to BU leadership.
• Develop and implement quality training initiatives for customers and programs.
• Assess quality events at OEM/CM facilities as required.
• Travel up to 50%.

Skills

Quality management

DMAIC & 8D

Six Sigma Green/Black Belt

GD&T knowledge

Leadership

Customer interaction

Education

BS in Engineering

Job description

Amphenol Corporation’s HSIO CN team in Santa Clara, CA seeks a Customer Quality Manager to oversee product and process quality for new product introductions and existing production, ensuring customer satisfaction and BU metrics. The role serves as the primary contact for customers on quality concerns, driving improvement plans and collaborating with internal teams to resolve issues.

Candidates should have a BS in engineering, 5+ years in manufacturing, and Six Sigma credentials; travel up to 50%