Customer Quality Engineering Specialist

RiseMe; Senatobia (MS); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401k with company contributions

11 paid holidays

Job summary

ABB in the United States is seeking a Customer Quality Manager to lead voice-of-the-customer initiatives and drive quality improvements. The role emphasizes cross-functional collaboration with a focus on root-cause analysis and preventive actions.

Ideal candidates will hold an engineering degree and have familiarity with 5S, 8D, RCA, and PPAP concepts, plus strong communication and MS Office skills. Candidates must already have work authorization to work in the United States.

Qualifications

• Bachelor’s or Master’s degree in Engineering (Mechanical preferred).
• Ideal candidate should have basics on 5S, 8D Reports, RCA, PPAP.

Responsibilities

• Represent the Voice of the Customer within the organization.
• Facilitate resolution of customer cases with root cause analysis and preventive/corrective actions.
• Use quality data analytics to identify risks, failures, and non-conformances.
• Enable and coach employees to evaluate risks, problems, and solutions from a customer perspective.

Skills

Team leadership

Cross-functional collaboration

Communication

MS Office

Education

Engineering degree

Tools

5S

8D Reports

RCA

PPAP

Job description

This position reports to:

Customer Quality Manager

__

Key Responsibilities

• Represent the Voice of the Customer within the organization.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Enable and coach employees to evaluate risks, problems, and solutions from a customer/ stakeholder point of view.

Qualifications

• Bachelor's or Master's degree in Engineering (Mechanical preferred).
• The ideal candidate should have at least a basic knowledge of 2 of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
• Ability to lead a team and work with cross-functional teams.
• Great communication skills and diplomacy to deal with our customers.
• Good knowledge of MS Office.
• Candidates must already have a work authorization that allows them to work for ABB in the United States.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

ABB is an Equal Employment Opportunity and Affi…?

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affi…? applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

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