Customer Quality Engineer: VoC, CAPA & RCA Lead

Amphenol ICC

Houston (TX)

On-site

USD 85,000 - 120,000

Full time

14 days+

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Job summary

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is seeking a Customer Quality Engineer to be the primary technical interface between customers and internal teams in Houston, TX or Guadalajara, MX. You will lead issue resolution, drive CAPA, and champion the Voice of the Customer (VoC) to reduce defects and protect our reputation.

The role partners with Design, Manufacturing, and Supplier Quality to prevent recurrence, maintain risk artifacts, and build dashboards to

Qualifications

Bachelor's degree in Engineering or closely related field; or equivalent experience.
3–7+ years in quality engineering or customer-facing technical roles with CAPA ownership.
Strong root cause analysis and data-driven decision making.
Excellent communication and cross-functional influence.
Proficiency with quality/statistical tools; familiarity with BI tools preferred.

Responsibilities

Serve as the primary technical interface between customers and internal teams on quality topics.
Lead customer issue resolution and CAPA lifecycle (containment, root cause, corrective actions).
Define SLAs/SLOs for response and resolution; manage customer portals and scorecards.
Collaborate with Design/Engineering, Manufacturing/Operations, and Supplier Quality.
Develop dashboards for quality metrics and drive continuous improvement.