Customer Quality Engineer New Hayward, CA

Aperia Technologies Inc.; Hayward (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Aperia Technologies Inc. is seeking a Customer Quality Engineer (CQE) to act as the primary technical liaison between manufacturing facilities and OEM customers. You will investigate concerns, identify root causes, implement corrective actions, and drive continuous improvement to meet customer quality requirements.

You will lead 8D investigations, coordinate APQP/PPAP submissions, and develop PFMEA/Control Plans while monitoring key quality metrics and training the team on quality processes.

Qualifications

• Experience as CQE or similar in manufacturing or automotive.
• Strong data analysis and problem-solving skills.
• Familiarity with APQP and PPAP processes.

Responsibilities

• Serve as the first point of contact for OEM customer quality tasks and review data with customers.
• Lead 8D investigations and corrective actions within the factory for customer issues using structured methods.
• Coordinate APQP and PPAP submissions to customers.
• Create and maintain PFMEA and Control Plans for products.
• Monitor customer-specific quality metrics including PPM and disruptions.
• Support manufacturing process improvements to ensure high quality outputs.
• Author and execute CARs/SCARs to resolve issues.
• Analyze data with Excel/Minitab and present findings to engineering and manufacturing teams.
• Create working documents and train the quality and manufacturing teams.

Skills

Customer liaison

Quality analysis

Root cause investigation

Data analysis

Manufacturing collaboration

Tools

Excel

Minitab

Ishikawa

APQP

PPAP

5-Why

Job description

Aperia is unlocking a new era of efficiency and sustainability for commercial vehicle fleets, by developing innovative hardware and data analytics solutions. Inventors of the award- winning and disruptive Halo tm Automatic Tire Inflator, and the cloud delivered Halo Connect tire analytics platform. Aperia saves fleets thousands of hours of down-time every week, reduces the carbon footprint and environmental impact of the freight industry. Join us as we expand our product offering and take the next steps on our journey toward bringing the \"backbone of our economy\" into the automation age.

We are unable to sponsor H-1B visas or other employment-based visas for this position at this time.

Your Role

As a Customer Quality Engineer (CQE), you will serve as the primary technical liaison between our manufacturing facilities and automotive Original Equipment Manufacturer (OEM) customers. You will work directly with customers and collaborate with internal quality, manufacturing, and engineering teams to investigate concerns, identify root causes, implement corrective actions, and drive continuous improvement. You will ensure that customer quality requirements and technical expectations are clearly understood, documented, communicated, and met.

Your Responsibilities

• Serve as the first point of contact for OEM customer quality tasks,
  engage with customer portals, lead regular reviews presenting pertinent data.
• Lead 8D investigations and corrective actions within the factory for
  customer issues using tools like 5-Why and Ishikawa diagrams or others.
• Participate in Advanced Product Quality Planning (APQP) and
  coordinate Production Part Approval Process (PPAP) submissions to customers.
• Participate in the creation and maintenance of Process Failure Mode
  and Effects Analysis (PFMEA) and Control Plans for new and existing products.
• Monitor and report on customer-specific quality metrics, including
  Parts Per Million (PPM) defects and operational disruptions.
• Support the continuous improvement of manufacturing processes to ensure that the
  highest quality products possible are delivered to customers.
• Author and execute CARs/SCARs as required to resolve internal/external quality issues
• Statistically analyze data using Excel, Minitab or similar to generate reports on quality
  issues and review with internal engineering and manufacturing teams.
• Create working documents for quality tasks and train the quality & manufacturing team.
• Be a key