Customer Quality Engineer: Lead Defect Prevention

Rittal; Urbana (OH); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

Bonus eligibility 7%

401(k) Match

Health & Wellness Benefits

Career growth and development

Job summary

Rittal North America seeks a Customer Quality Engineer to serve as the primary quality representative for customer-facing quality issues, ensuring products meet standards and customer expectations. You will collaborate with manufacturing, engineering, supply chain and customer teams to deliver world-class quality performance.

The role drives defect prevention, root cause analysis, CAPA, and continuous improvement using Lean and Six Sigma methods, with a starting salary of $85,000 plus a 7% bonus

Qualifications

• Bachelor's degree in a related engineering field or quality discipline.
• Experience with quality engineering principles and methods.
• Exposure to APQP/PPAP is a plus.

Responsibilities

• Develop and implement quality engineering strategies aligned with business objectives.
• Define quality standards, metrics, and acceptance criteria for products and manufacturing processes.
• Participate in APQP activities and risk assessments (PFMEA/DFMEA).
• Establish and maintain control plans and SPC systems.
• Lead root cause investigations using 5 Whys and Fishbone diagrams.
• Drive continuous improvement using Lean, Six Sigma, Kaizen.

Skills

Root Cause Analysis

Problem Solving

Cross-functional Collaboration

Analytical Thinking

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Industrial Engineering

Bachelor's degree in Manufacturing Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Quality Engineering

Tools

Minitab

MS Excel

Job description

Rittal North America seeks a Customer Quality Engineer to serve as the primary quality representative for customer-facing quality issues, ensuring products meet standards and customer expectations. You will collaborate with manufacturing, engineering, supply chain and customer teams to deliver world-class quality performance.

The role drives defect prevention, root cause analysis, CAPA, and continuous improvement using Lean and Six Sigma methods, with a starting salary of $85,000 plus a 7% bonus