Customer Quality Engineer - Launch & Continuous Improvement

TRAK Group; Hamilton (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

TRAK Group in Hamilton, Ohio is seeking a Customer Quality Engineer to support production quality, customer satisfaction, new product launches, and continuous improvement within a manufacturing environment.

This role serves as a key liaison between customers, Engineering, Manufacturing, and Operations to resolve quality concerns, improve products and processes, and ensure compliance with ISO 9001 and IATF 16949 requirements.

Qualifications

• Engineering degree or equivalent combination of education and relevant experience.
• Experience in a customer-facing quality engineering role within manufacturing.
• Strong knowledge of ISO 9001 and/or IATF 16949 quality systems.
• Hands-on experience with automotive Core Tools: APQP, PPAP, FMEA, SPC, MSA, and Control Plans.
• Experience leading customer complaints, containment, root cause analysis, and corrective actions.
• Knowledge of structured problem-solving methodologies such as 8D, 5 Why, Red X, and/or Six Sigma.
• Strong understanding of manufacturing and assembly processes, tooling, and equipment.
• Experience supporting new product or program launches.
• Strong data analysis and statistical problem-solving skills.
• Proficiency with Microsoft Office and statistical software such as Minitab, Infinity, or equivalent.
• Strong customer communication, organization, and project management skills.
• Ability to manage multiple quality issues and programs in a fast-paced manufacturing environment.

Responsibilities

• Serve as a primary quality contact for customers and drive resolution of customer quality concerns.
• Lead zero-mile customer complaint investigations, root cause analysis, and permanent corrective actions.
• Manage sorting and containment activities associated with customer complaints.
• Lead quality activities for new program launches through the phased-gate process.
• Prepare and submit PPAP packages and ensure completion of required quality deliverables.
• Develop and implement Safe Launch plans to reduce internal and customer quality concerns.
• Monitor customer portals, scorecards, complaints, change management, and overall customer satisfaction.
• Partner with warranty teams to identify opportunities for product and process improvements.
• Lead quality investigations and implement solutions that prevent recurring issues.
• Support Engineering with qualification of new parts, processes, and equipment through data collection and analysis.
• Perform product and process audits to ensure compliance with specifications and customer requirements.
• Participate in the review and disposition of nonconforming material.
• Facilitate APQP activities and develop work instructions for customer-specific requirements.
• Promote quality excellence across Engineering, Manufacturing, Operations, and other cross-functional teams.
• Train and support employees on customer complaints, quality concerns, and quality methodologies.
• Lead or participate in continuous improvement initiatives.
• Ensure compliance with internal quality standards, safety policies, and customer-specific requirements.

Skills

Customer-facing quality engineering

Data analysis

Statistical problem solving

Project management

Problem-solving methodologies

MS Office proficiency

Quality systems knowledge

Education

Engineering degree or equivalent

Tools

Minitab

Infinity

Microsoft Office

Job description

TRAK Group in Hamilton, Ohio is seeking a Customer Quality Engineer to support production quality, customer satisfaction, new product launches, and continuous improvement within a manufacturing environment.

This role serves as a key liaison between customers, Engineering, Manufacturing, and Operations to resolve quality concerns, improve products and processes, and ensure compliance with ISO 9001 and IATF 16949 requirements.