Customer Quality Engineer II - Quality Liaison

Axcelis Technologies; Beverly (MA); On-site; USD 79,000 - 118,000; Full time

Job summary

Axcelis Technologies is seeking a Customer Quality Engineer II to drive customer-facing quality activities across the product lifecycle. You will coordinate root cause analysis, corrective actions, and KPI reporting while partnering with Engineering, Manufacturing, Field Service, and Supply Chain to strengthen QMS and prevent recurrence.

The role emphasizes proactive voice of the customer, escalation management, and ongoing process improvement to enhance reliability and satisfaction in

Qualifications

• Bachelor's degree in Engineering or related technical field.
• 3-6+ years in quality engineering, manufacturing quality, supplier quality, customer quality, or related role in high-tech environments.
• Working knowledge of 8D, RCA, FMEA, SPC, CAPA, and problem-solving techniques.
• Experience cross-functionally with Engineering, Manufacturing, Supply Chain, and Field Service teams.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities and drive closure on customer quality concerns in a fast-paced environment.
• Familiarity with ISO 9001 or similar quality management systems.
• Willingness to travel domestically and internationally (20%).

Responsibilities

• Serve as a point of contact for customer quality issues and communicate with internal teams and customers.
• Represent the voice of the customer by identifying recurring issues, field trends, and opportunities to improve quality.
• Support customer audits, business reviews, and quality-related meetings.
• Lead or support investigations of customer-reported quality issues, including containment, root cause analysis, and corrective/preventive action.
• Drive structured problem solving using quality methodologies.
• Partner with Engineering, Manufacturing, Supply Chain, and Field Service to close corrective actions and prevent recurrence.
• Track customer complaints, escalations, and action plans to closure with urgency and transparency.
• Collaborate with cross-functional teams to improve product quality, reliability, and field performance.
• Support NPI, design reviews, and change control from a quality input perspective.
• Identify systemic issues and drive Lean/Six Sigma based improvements.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Quality tools knowledge

Travel 20%

Education

Bachelor's degree in Engineering or related field

Job description

Axcelis Technologies is seeking a Customer Quality Engineer II to drive customer-facing quality activities across the product lifecycle. You will coordinate root cause analysis, corrective actions, and KPI reporting while partnering with Engineering, Manufacturing, Field Service, and Supply Chain to strengthen QMS and prevent recurrence.

The role emphasizes proactive voice of the customer, escalation management, and ongoing process improvement to enhance reliability and satisfaction in