Customer Quality Engineer II: Global Quality Liaison

3M HEALTHCARE; Zeeland (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Gentex seeks a dedicated Quality Contact to interface with customers on quality-related matters at our Zeeland, MI headquarters. You will ensure products meet expectations, interface with lab/production/design teams, and help manage risk through development and post-launch activities.

The role requires a Bachelor’s degree in engineering or quality, 3+ years in a manufacturing/quality environment, travel as needed, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering or Quality or related field.
• 3+ years of manufacturing/engineering/quality experience.
• Ability to travel domestically and internationally.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Be the point of contact with customers regarding quality-related matters and ensure products meet expectations.
• Communicate customer expectations to Gentex teams (lab/production/design).
• Provide pulse of assigned customer(s) back to the organization.
• Support risk management during product development using risk identification methods and Gentex’s Milestone process.
• Prepare and submit the required quality documentation for new product launches and post-launch changes.
• Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations.
• Maintain a high level of awareness and knowledge of Gentex technologies, standards, and capabilities.

Skills

Customer communication

Problem solving

Quality mindset

Interpersonal influence

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Quality

Tools

Microsoft Office Suite

Job description

Gentex seeks a dedicated Quality Contact to interface with customers on quality-related matters at our Zeeland, MI headquarters. You will ensure products meet expectations, interface with lab/production/design teams, and help manage risk through development and post-launch activities.

The role requires a Bachelor’s degree in engineering or quality, 3+ years in a manufacturing/quality environment, travel as needed, and proficiency with Microsoft Office.