Customer Quality Engineer I: Root-Cause & Solutions

Socket.dev; Troy (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical & Dental premiums fully paid

Disability & Life insurance fully paid

Paid time off

401k retirement plan with match

Job summary

LG Energy Solution Michigan Inc. (LGESMI) is seeking a Customer Service Engineer I in Quality to support OEM customers on failure investigations and corrective actions.

You will utilize structured problem-solving, statistical analysis, and data interpretation to identify issues and drive improvements while maintaining strong customer relationships. The role requires collaboration with engineering, operations and suppliers, travel as needed, and a proactive, ownership-minded approach to

Qualifications

• Bachelor’s degree or equivalent required; MBA or MS or equivalent relevant experience preferred.
• 0-3+ years of related experience in quality or engineering fields.
• Experience in root cause analysis using structured problem-solving tools and methodologies.

Responsibilities

• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance.
• Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities.
• Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs.
• Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities.
• Conduct follow-up audits to verify effective implementation of corrective and preventive actions.
• Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination.

Skills

Communication skills

Statistical analysis

Structured problem-solving

MS Office Suite

Attention to detail

Education

Bachelor’s degree in Electrical, Chemical, Statistics, Mathematics, Computer science, Data Science, Mechanical engineering, or related field

Tools

8D problem solving

5 Why

Fishbone diagram

Job description

LG Energy Solution Michigan Inc. (LGESMI) is seeking a Customer Service Engineer I in Quality to support OEM customers on failure investigations and corrective actions.

You will utilize structured problem-solving, statistical analysis, and data interpretation to identify issues and drive improvements while maintaining strong customer relationships. The role requires collaboration with engineering, operations and suppliers, travel as needed, and a proactive, ownership-minded approach to