Customer Quality Engineer - Erfurt, Texas, US

Associer Intl; Town of Texas, Northern (WI, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Associer Intl seeks a Customer Quality Engineer to manage customer quality for energy storage projects in Erfurt, Texas, US. You will drive containment, coordinate corrective actions, and work with the customer to minimize returns.

Knowledge of ISO quality systems and quality tools is required; strong English/Chinese communication is essential. Responsibilities include supervising rework per SOP, following up on assembly processes, and reporting issues to leadership.

Qualifications

• ISO9000/TS16949/VDA quality systems knowledge required.
• FMEA, FTA, 8D, 6Sigma, SPC tools familiar.
• Fluent English and Chinese communication skills.

Responsibilities

• Establish and maintain customer relationships to increase satisfaction.
• Contain and isolate defective products at customer sites per risk scope.
• Coordinate rework with customer and reduce returns.
• Supervise rework per SOP and ensure process compliance.
• Follow up assembly process with the client and identify risks.
• Report product usage and handle emergencies independently.
• Summarize customer quality problems for the assigned area.
• Follow the customer-described quality problem solving process.
• Able to travel/exchange to different regions to assist with quality issues.
• Accept other tasks as assigned by superiors.

Skills

Communication skills

Problem solving

Bilingual English/Chinese

Tools

FMEA

FTA

8D

6Sigma

SPC

Job description

Customer Quality Engineer - Erfurt, Texas, US

2022-01-05 08:24

The Company

Our Client a global leader of new energy innovative technologies, committed to providing premier solutions and services for new energy applications worldwide.

The Job

Job Description:

Establish and maintain customer relationships to increase customer satisfaction;

The CQE should have the ability to handle abnormal problems in customer receipt and assembly process and make preliminary judgments. 5W2H method can be used to describe the fault, and notice the relevant responsible persons immediately;

Able to containment/isolate/sorting the defective products at the customer's project location according to the scope of risk and preliminary FA analysis;

Rework the defective products in customer side in time, actively communicate with the customer to reduce the number of product returns;

Supervise employees to operate according to SOP in reworking;

Follow up assembly process in client, cooperate to solve the problem in assembly process. Identify potential risk for customer using.

Actively report the products usage and be able to handle emergencies independently;

Responsible for the summary of customer quality problem in the charge of the areas;

Follow up the quality problem solving process (according to customer requirements).

Accept exchange to different regions to assist with customer quality problems;

Accept other tasks arranged by superiors;

Job Requirement:

• 1.More than 1 year customer quality engineer experience in energy storage industry is preferred
• 2.Understand ISO9000/TS16949/VDA etc. Quality system; understand the quality improvement tools (eg: FMEA, FTA, 8D, 6Sigma, SPC);
• 3.Understand the basic principles of battery operation, understand the basic characteristics of communication failure and mechanical structure failure, understand product failure analysis methods ;
• 4.Familiar with office software, with basic statistical analysis, report summary and reporting capabilities;
• 5.Good communication skills in Chinese and English (Bilingual), logical expression and pressure resistance.