Resident Quality Engineer - US

Associer Intl; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Associaier Intl in Kentucky, United States, is seeking a Customer Quality Engineer (1+ year) in the automotive sector to manage customer relationships, identify demand, and lead root-cause analysis and containment actions. The role requires understanding ISO/QMS standards and quality tools, plus good English communication.

Responsibilities include supervising rework per SOP, reporting critical issues, and supporting cross-region quality problem resolution.

Qualifications

• Over 1 year of customer quality engineer experience in automotive preferred.
• Understand ISO9000/TS16949/VDA quality systems and quality improvement tools (FMEA, FTA, 8D, 6Sigma, SPC).
• Understand basic battery operation principles; fault analysis methods.
• Proficient with office software; basic statistical analysis and reporting capabilities.
• Good English communication, logical expression, and stress resistance.

Responsibilities

• Establish and maintain customer relationships to increase satisfaction.
• Identify customer demand and feedback to responsible persons timely.
• Describe faults using 5W2H and notify responsible persons immediately.
• Contain/isolate/sort defective products at customer plant by risk scope and initial FA.
• Rework defective products at customer site and reduce returns through communication.
• Supervise staff to follow SOPs in reworking processes.
• Follow up assembly processes at the client and identify potential risks.
• Report product usage and handle emergencies independently.
• Summarize customer quality problems for the area.
• Follow the customer requirements in the problem-solving process.
• Accept exchanges to different regions to assist with quality problems.

Skills

Customer quality engineering

English communication

Stress resistance

Analytical thinking

Tools

FMEA

FTA

8D

6Sigma

SPC

Job description

The Job

Job Description

1. 1. Establish and maintain customer relationships to increase customer satisfaction;
2. 2. Identify customer demand and feedback to relevant responsible persons timely;
3. 3. The RQE should have the ability to handle abnormal problems in customer receipt and assembly process and make preliminary judgments. 5W2H method can be used to describe the fault, and notice the relevant responsible persons immediately;
4. 4. Able to containment/isolate/sorting the defective products at the customer's plant according to the scope of risk and preliminary FA analysis;
5. 5. Rework the defective products in customer side in time, actively communicate with the customer to reduce the number of product returns;
6. 6. Supervise employees to operate according to SOP in reworking;
7. 7. Follow up assembly process in client, cooperate to solve the problem in assembly process. Identify potential risk for customer using.
8. 8. Actively report the products usage and be able to handle emergencies independently.
9. 9. Responsible for the summary of customer quality problem in the charge of the areas;
10. 10. Follow up the quality problem solving process (according to customer requirements).
11. 11. Accept exchange to different regions to assist with customer quality problems;
12. 12. Accept other tasks arranged by superiors.

Job Requirement

1. 1. More than 1 year customer quality engineer experience in the automotive industry is preferred
2. 2. Understand ISO9000/TS16949/VDA etc. Quality system; understand the quality improvement tools (eg: FMEA, FTA, 8D, 6Sigma, SPC);
3. 3. Understand the basic principles of battery operation, understand the basic characteristics of communication failure and mechanical structure failure, understand product failure analysis methods ;
4. 4. Familiar with office software, with basic statistical analysis, report summary and reporting capabilities;
5. 5. Good English communication skills, logical expression skills and stress resistance.