Customer Quality Engineer

Marelli Group; Southfield (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Marelli Electronics in Southfield, MI, seeks a Customer Quality Engineer to drive proactive customer quality management for North America (US, Canada, Mexico). You will report to the Quality Manager and coordinate cross-functional teams to ensure products meet customer and regulatory requirements.

The role emphasizes root cause analysis, corrective actions, data-driven process improvements, customer visits, and delivering quality reviews to management.

Qualifications

• Bachelor’s degree in Engineering, Electronics, or related field.
• 5+ years in customer quality management, preferably within electronics manufacturing in North America.
• Knowledge of quality tools and methodologies (Six Sigma, 8D, Root Cause Analysis).
• English and Spanish language proficiency is a plus; strong communication and negotiation with customers.
• 5S practiced in daily work.

Responsibilities

• Serve as the primary interface for customer quality issues across the North America region.
• Lead corrective and preventive actions in response to customer complaints, field returns, and audit findings.
• Coordinate with manufacturing, engineering, and supply chain teams to ensure effective root cause analysis and implementation of solutions.
• Analyze customer quality data, trends, and performance metrics to guide process improvements.
• Conduct customer visits and quality reviews as required.
• Report regularly to management on customer satisfaction, key issues, and improvement outcomes

Skills

Quality tools

Six Sigma

Root Cause Analysis

Communication

Bilingual English/Spanish

5S

Education

Engineering degree

Job description

Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.

Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: “Let’s push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli Electronics team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.

As a global yet fast-evolving company, we’re looking for team members who want to grow and evolve with us.

About the Position

We are looking for a Customer Quality Engineer to join the Electroncis team, reporting directly to the Quality Manager.

This position is based at our office in Southfield.

As the Customer Quality Engineer at Marelli, you will be responsible to drive proactive customer quality management and continuous improvement initiatives, ensuring that electronic products meet customer expectations and regulatory requirements within the North America region (US, Canada, Mexico).

Your Responsibilities will be:

• Serve as the primary interface for customer quality issues, inquiries, and escalations across the North America region.
• Lead corrective and preventive action processes in response to customer complaints, field returns, and audit findings.
• Coordinate with manufacturing, engineering, and supply chain teams to ensure effective root cause analysis and implementation of solutions.
• Analyze customer quality data, trends, and performance metrics to guide process improvements.
• Conduct customer visits, and quality reviews as required.
• Report regularly to management on customer satisfaction, key issues, and improvement outcomes

What Qualifications you will bring:

• Bachelor’s degree in Engineering, Electronics, or related field.
• 5 years experience in customer quality management, preferably within electronics manufacturing in the North America region.
• Strong knowledge of quality tools and methodologies (e.g., Six Sigma, 8D, Root Cause Analysis).
• Familiarity with industry regulations and standards.
• Excellent communication, negotiation with customers.
• Proficient in English and Spanish, language skills are a plus.
• 5S

Other skills that we would welcome:

• Analytical mindset, problem-solving skills
• Customer-oriented approach
• Attention to detail
• Leadership and cross-functional collaboration
• Adaptability in a dynamic, multicultural environment

Together, we will drive the world towards a safer, greener and better-connected future.

About Us

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.

Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes – Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware – are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli’s Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.