Electronics Customer Quality Engineer - NA

Marelli; Southfield (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

Marelli is seeking a Customer Quality Engineer for the North America region, based in Southfield, MI. You will drive proactive customer quality management and continuous improvement initiatives to ensure electronic products meet customer expectations and regulatory requirements.

Reporting to the Quality Manager, you will lead cross-functional actions with manufacturing, engineering and supply chain, perform root-cause analysis and deliver measurable improvements, while maintaining strong

Qualifications

• Bachelor’s degree in Engineering, Electronics, or related field.
• 5+ years experience in customer quality management, preferably within electronics manufacturing in the North America region.
• Strong knowledge of quality tools and methodologies (e.g., Six Sigma, 8D, Root Cause Analysis).
• Familiarity with industry regulations and standards.
• Excellent communication, negotiation with customers.
• Proficient in English and Spanish, language skills are a plus.
• 5S

Responsibilities

• Serve as the primary interface for customer quality issues, inquiries, and escalations across the North America region.
• Lead corrective and preventive action processes in response to customer complaints, field returns, and audit findings.
• Coordinate with manufacturing, engineering, and supply chain teams to ensure effective root cause analysis and implementation of solutions.
• Analyze customer quality data, trends, and performance metrics to guide process improvements.
• Conduct customer visits, and quality reviews as required.
• Report regularly to management on customer satisfaction, key issues, and improvement outcomes

Skills

Quality management

Six Sigma

8D

Root Cause Analysis

English & Spanish

5S

Communication

Leadership

Education

Bachelor’s degree in Engineering or related field

Job description

Marelli is seeking a Customer Quality Engineer for the North America region, based in Southfield, MI. You will drive proactive customer quality management and continuous improvement initiatives to ensure electronic products meet customer expectations and regulatory requirements.

Reporting to the Quality Manager, you will lead cross-functional actions with manufacturing, engineering and supply chain, perform root-cause analysis and deliver measurable improvements, while maintaining strong