Customer Quality Engineer: Drive Root-Cause & Warranty Solutions

ZF; Kentucky; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual Incentive Plan

Paid Vacation

401k Plan

Health Care Benefits

Paid Holidays

Diversity culture

Community outreach activities

Job summary

ZF is seeking a Customer Quality Engineer to join a cross-functional team focused on delivering high-quality products from design through production. You will drive process and design FMEAs, support design-to-manufacture changes, and resolve defects with root-cause analysis across internal and supplier quality processes.

The role requires 3+ years in manufacturing quality, solid knowledge of APQP/PPAP, and familiarity with SAP and PLM systems.

Qualifications

• Bachelor's degree in Engineering or related field, or equivalent professional experience.
• Minimum of 3 years' experience in quality within a manufacturing environment.
• Experience with SAP, particularly warehouse or manufacturing modules, preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Proficiency in core automotive quality standards and tools (APQP, PPAP, FMEA) and root cause analysis methods.
• Knowledge of ISO 9001, IATF 16949, and ISO 19011 quality standards and auditing.
• Familiarity with PLM, process documentation, and reading technical drawings.
• Ability to read and interpret technical drawings and use measurement/control equipment, with MS Office skills.

Responsibilities

• Participates in development of Process and Design FMEAs.
• Recommend design and manufacturing method changes to new products.
• Provide technical support and analyses to resolve product problems in manufacturing.
• Collaborate with warranty and quality personnel to analyze defective parts.
• Investigate customer complaints and validate corrective actions to improve satisfaction.
• Lead root cause analysis and resolution with suppliers for warranty issues.
• Ensure Quality Assurance Agreements (QAA) are in place with suppliers.
• Lead PPAP and other CQP activities as required.

Skills

Troubleshooting

Analytical skills

Problem-solving

Technical drawings

MS Office

Quality standards

APQP

PPAP

FMEA

Root cause analysis

Education

Bachelor's degree in Engineering or related field

Equivalent professional experience

Tools

SAP

PLM

MS Office

Job description

ZF is seeking a Customer Quality Engineer to join a cross-functional team focused on delivering high-quality products from design through production. You will drive process and design FMEAs, support design-to-manufacture changes, and resolve defects with root-cause analysis across internal and supplier quality processes.

The role requires 3+ years in manufacturing quality, solid knowledge of APQP/PPAP, and familiarity with SAP and PLM systems.