Customer Quality Engineer: Lean, APQP & Problem-Solving

Schaeffler; Danbury (CT); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with up to 6% match

Schaeffler Academy

Wellness programs

Job summary

Schaeffler is seeking a results-driven engineer to monitor customer performance, drive corrective actions, and collaborate on new process approvals. You will perform FAI/PPAP tasks, manage audit schedules, and support Lean improvements across manufacturing and supplier networks.

The role requires a technical degree, strong communication, and the ability to work independently in a fast-paced environment with travel to support customers.

Qualifications

• Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification.
• Authorized to work in the US without sponsorship.
• Strong written and verbal communication, analytical, and problem-solving skills.
• Ability to prioritize, work independently and manage multiple tasks.
• Knowledge of AIAG tools and industry standards including PPAP, APQP, QSA, MSA, SPC, and FMEA.

Responsibilities

• Monitor and report customer performance with timely corrective actions.
• Collaborate with customers on new process approvals and changes.
• Perform FAI/PPAP activities and DQR responsibilities.
• Maintain customer visit and audit schedules.
• Support audits, standardization, waste elimination, and continuous improvement.
• Monitor and improve supplier and customer KPIs.
• Lead root cause analysis to prevent recurrence of nonconformances.
• Resolve customer technical issues to maintain supply continuity.
• Support long-term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and responsibilities.
• Support achievement of local and global KPIs and promote Lean principles.

Job description

Schaeffler is seeking a results-driven engineer to monitor customer performance, drive corrective actions, and collaborate on new process approvals. You will perform FAI/PPAP tasks, manage audit schedules, and support Lean improvements across manufacturing and supplier networks.

The role requires a technical degree, strong communication, and the ability to work independently in a fast-paced environment with travel to support customers.