Customer Quality Engineer – Battery Cell Manufacturing

Ultium Cells LLC; Ohio; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

100% Employer paid Medical, Dental, &

Tuition Assistance

Vehicle Discount Program

Communication Stipend

Job summary

Ultium Cells LLC is seeking a Quality Engineer in Warren, OH to act as the main customer contact for product issues, lead problem-solving with internal teams, and coordinate engineering support for customer requests. The CSQE will gain deep familiarity with the cell manufacturing process and pursue continuous improvement in quality delivered to customers.

The role emphasizes collaboration, data analysis with Power BI, and willingness to travel to customer sites to address quality concerns and

Qualifications

• Willingness to learn and the drive to ask questions and understand cell manufacturing process is crucial for this role
• Bachelor’s Degree in Statistics or Engineering or equivalent industry experience
• Preferred 3 years’ experience in customer-facing Engineering or Quality role in a manufacturing or industrial environment
• Preferred technical experience utilizing Power BI and other data analysis tools to create dashboards and reports
• Bilingual (English, Korean) not required but a plus
• Positive, dedicated attitude and demonstrated effectiveness to meet targets and deadlines
• The willingness and ability to work flexible hours occasionally to support team
• Strong written and verbal communication skills
• Ability to work in a team environment to drive success
• Ability to drive effective Problem‑Solving efforts and support the team to implement solutions
• Knowledge of appropriate measures of performance and applicable standards
• Preparation of meaningful reports on work performed and conclusions
• Ability to obtain, understand and apply relevant information
• Ability to use technology for furthering functional competencies

Responsibilities

• Engage with internal teams to ensure customer satisfaction and supply engineering support for customer requests on a daily basis
• Manage improvement/corrective action response for customer issues with internal teams
• Escalate customer issues with internal leadership (Director and upper leadership levels) as needed
• Lead calls between customer engineering teams and internal engineering teams
• Track product failures at customer site and report internally as needed
• Oversee customer facing component of line validation (PPAP/APQP/MRR)
• Participate and coordinate customer visits related to engineering needs (Audits, MRR, Documentation review, etc.)
• Report out and support process and design change progress for customer development teams
• Be willing to travel to customer sites to support customer quality needs
• Support the customer complaint and RMA processes in coordination with customer quality representatives and the internal Sales and Marketing Team
• Use practical problem-solving methodologies to troubleshoot and resolve issues at customer line side

Education

Bachelor’s Degree in Statistics or Engineering

Tools

Power BI

Job description

Ultium Cells LLC is seeking a Quality Engineer in Warren, OH to act as the main customer contact for product issues, lead problem-solving with internal teams, and coordinate engineering support for customer requests. The CSQE will gain deep familiarity with the cell manufacturing process and pursue continuous improvement in quality delivered to customers.

The role emphasizes collaboration, data analysis with Power BI, and willingness to travel to customer sites to address quality concerns and