Customer Quality Engineer — 8D, CAPA & Field Support

Vertiv Corporation; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Vertiv Corporation seeks an experienced Quality Engineering professional to drive field quality improvements and customer satisfaction through disciplined problem solving. You will interface with customers to report performance metrics, manage 8D processes, and coordinate cross-functional teams to resolve issues with containment and permanent corrective actions.

The role emphasizes data-driven reporting, RCA/CAPA execution, and continuous improvement using Excel, Power BI, and Vertiv systems to

Qualifications

• BA/BS in Engineering or Technical Field.
• At least 8 years of professional engineering quality related experience.
• Direct experience with Root Cause analysis and 8D problem solving.
• Excellent written and verbal communication; strong organizational and interpersonal skills.
• Proficient in data analysis; able to develop performance metrics from product/process data.
• Experience generating reports with Excel, PowerPoint, and Vertiv systems.

Responsibilities

• Develop 8D and Customer reports on reported issues.
• Communicate outcomes of investigations internally and externally.
• Collaborate with Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues.
• Lead cross-functional teams to implement corrective actions through problem solving processes.
• Evaluate completed corrective actions and ensure effectiveness of actions.
• Ensure RCA, CAPA are executed and tracked; escalate when timelines or commitments risked.
• Leverage automation and AI to mistake-proof processes.
• Maintain rapid containment and clear communication for customer confidence and continuity.
• Incorporate management systems and process changes to drive continuous improvement.
• Visit customers to observe installations and document improvement needs.
• Present reports on quality performance and status updates on initiatives.

Skills

8D problem solving

Root cause analysis

Cross-functional collaboration

Data analysis

Excel

Power BI

Communication (verbal/written)

Education

BA/BS in Engineering or Technical Field

Tools

Excel

Power BI

Vertiv system applications

Job description

Vertiv Corporation seeks an experienced Quality Engineering professional to drive field quality improvements and customer satisfaction through disciplined problem solving. You will interface with customers to report performance metrics, manage 8D processes, and coordinate cross-functional teams to resolve issues with containment and permanent corrective actions.

The role emphasizes data-driven reporting, RCA/CAPA execution, and continuous improvement using Excel, Power BI, and Vertiv systems to