Global Customer Quality Leader

Socket.dev; Huntsville (AL); On-site; USD 100,000 - 160,000; Full time

Job summary

Vertiv is seeking a Global Customer Quality Manager to protect the customer experience across global operations by leading structured problem-solving, rapid containment, and systemic corrective actions.

You will own end-to-end management of customer quality issues, drive read-across deployment, and partner with Manufacturing, Engineering, and Field Service teams to prevent recurrence across regions and product lines.

Qualifications

• 7+ years in Quality, Manufacturing, or Customer Quality roles.
• Experience managing global customer accounts and escalations.
• Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA).
• Experience in automotive, industrial, or data center manufacturing environments.
• Proven ability to lead cross-functional teams in high-pressure situations.
• Strong communication skills with ability to interface at executive levels.

Responsibilities

• Serve as the primary global interface for customer quality issues and escalations.
• Own and enforce disciplined problem-solving using 8D, 5-Why, and root cause methodologies.
• Lead structured read-across process to prevent recurrence across similar products, processes, and locations.
• Collaborate with Manufacturing, Supplier Quality, Engineering, and Field Service teams to ensure alignment between issues and actions.
• Track and report key metrics such as Customer Complaints, FPY/FFPY, COPQ, and response timing.
• Build strong relationships with key customers and participate in audits and escalation meetings.

Skills

Quality management

Problem solving

8D

PFMEA

Global account mgmt

Cross-functional leadership

Executive communication

Job description

Vertiv is seeking a Global Customer Quality Manager to protect the customer experience across global operations by leading structured problem-solving, rapid containment, and systemic corrective actions.

You will own end-to-end management of customer quality issues, drive read-across deployment, and partner with Manufacturing, Engineering, and Field Service teams to prevent recurrence across regions and product lines.