Customer Quality Engineer

OmniForce Solutions; Utah; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental and Vision benefits

401(k) with company contribution

Life insurance

Disability insurance

Relocation assistance

Growth opportunities

Job summary

OmniForce Solutions is assisting a leading manufacturer specializing in advanced composite utility structures, providing lighter, stronger solutions used across North America and 30+ countries. They seek a Customer Quality Engineer to join their team in St.

George, UT. The role focuses on acting as the primary liaison between customers and internal leadership, managing quality issues, and driving Lean/Six Sigma improvements while supporting ISO 9001:2015 audits and supplier quality initiatives.

Qualifications

• Bachelor’s degree in Engineering, Quality, or related field or equivalent experience.
• 3+ years of Quality Assurance/Quality Engineering in a manufacturing environment.
• Experience with engineering drawings and technical specifications.
• Knowledge of ISO 9001:2015 or similar quality management systems.
• Experience with metal, composite products preferred.
• Customer-facing or supplier quality experience preferred.
• Proficiency with Excel.
• Lean, Six Sigma, SPC, Minitab, or control chart experience a plus.
• Strong communication, analytical, and detail-oriented skills.
• Willingness to travel to customer sites.

Responsibilities

• Serve as primary quality liaison between customers and internal leadership.
• Manage customer complaints, returns, and quality cases from review to resolution.
• Lead 8D, 5-Why, Fishbone investigations.
• Communicate corrective action findings and progress to customers.
• Prepare 8D reports and corrective action reports.
• Interpret customer drawings and technical specifications.
• Investigate manufacturing and field product issues.
• Analyze returns, warranty claims, and defect data.
• Support ISO 9001:2015 audits.
• Develop customer-specific inspection and test plans.
• Participate in first article inspections for new customers and variations.
• Lead Lean and Six Sigma improvement projects.
• Collaborate with Engineering, Production, Procurement, and SQE on quality issues.
• Maintain quality records and documentation.

Skills

Customer liaison

Root cause analysis

Quality assurance

Lean Six Sigma

Data analysis

Cross-functional teamwork

Communication skills

Attention to detail

Travel willingness

Education

Bachelor’s degree in Engineering/Quality

Tools

Excel

ERP systems

NCR systems

Minitab

Control charts / SPC

Job description

Our client is a leading manufacturer specializing in advanced composite utility structures. Their products provide a lighter, stronger, and longer-lasting alternative to wood, steel, and concrete and are used by customers across North America and 30+ countries. They are seeking a Customer Quality Engineer to join their team in St. George, UT.

Eligible candidates will need to be local to the St. George, UT area or open to relocating. Relocation assistance is available.

Pay & Benefits:

• Direct hire
• Comprehensive health, dental, and vision benefits
• 401(k) with 5% company contribution
• Employer-paid life and short-term disability insurance
• Relocation assistance available
• Opportunity for growth and advancement

Key Responsibilities:

• Serve as the primary quality liaison between customers and internal leadership
• Manage customer complaints, returns, and quality cases from initial review through resolution
• Lead 8D, 5-Why, Fishbone, and other root cause investigations
• Communicate corrective action findings and progress to customers
• Prepare 8D reports, corrective action reports, and customer documentation
• Interpret customer drawings, technical specifications, and contractual requirements
• Investigate manufacturing and field product issues
• Analyze returns, warranty claims, and defect data to identify trends
• Support customer and internal ISO 9001:2015 audits
• Develop customer-specific inspection and test plans
• Participate in first article inspections for new customers and product variations
• Lead Lean and Six Sigma improvement projects
• Work with suppliers to resolve issues involving purchased parts and raw materials
• Verify supplier corrective actions and quality requirementsSupport incoming inspection and receiving quality activities
• Partner with Engineering, Production, Procurement, and SQE on quality issues
• Maintain quality records and documentation

Education & Experience:

• Bachelor’s degree in Engineering, Quality, or a related field, or equivalent experience
• 3+ years of Quality Assurance or Quality Engineering experience in a manufacturing environment
• Experience with engineering drawings and technical specifications
• Knowledge of ISO 9001:2015 or similar quality management systems
• Experience with industrial, metal, composite, or similar products preferred
• Customer-facing or supplier quality experience preferred
• Proficiency with Microsoft Office, particularly Excel
• Experience with ERP or NCR systems is a plus
• Lean, Six Sigma, SPC, Minitab, or control chart experience is a plus
• Strong written and verbal communication skills
• Ability to work effectively with technical and non-technical teams
• Strong analytical skills and attention to detail
• Willingness to travel to customer job sites as needed
• High level of professionalism, integrity, and adaptability

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