Customer Quality Engineer

Mann; Portage (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

MANN+HUMMEL in Portage, MI, seeks a Customer Quality Engineer to serve as primary quality contact for automotive customers after start of production. You will manage complaints, audits, PPAP submissions, and deviations while coordinating internal problem solving with cross-functional teams.

Ideal candidates have automotive manufacturing experience, strong customer-facing skills, and expertise in quality tools such as FMEA, PPAP, and statistical analysis, with a focus on continuous improvement.

Qualifications

• 3 years of experience in Quality, Manufacturing or Production in the automotive industry.
• Expertise in Quality Management Systems, Problem Solving, FMEA, PPAP and Statistics.
• Ability to interpret drawings and requirements to ensure quality.

Responsibilities

• Organizes and supports customer quality visits and audits.
• Monitors and reports site quality on customer portals.
• Reviews and submits customer documentation such as requalification data.
• Coordinates PPAP submissions and manages deviation processes with the customer.
• Leads problem-solving activities for customer complaints and non-conformances.
• Stops production if serious non-conformance poses safety or environmental risks.

Skills

Customer-facing skills

Drawings interpretation

Quality management systems

Tools

FMEA

PPAP

Statistics

Job description

Requisition ID9334-Posted09/23/2026-3AMPS-QU-CQ Customer Quality-Operations (OP)-Portage- Job Country (1)

As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.

Role Summary

The Customer Quality Engineer serves as the primary quality contact for automotive customers after the start of production. This role manages customer complaints, audits, quality portals, deviations, PPAP submissions, and customer-specific requirements while coordinating internal problem-solving and corrective-action activities. The ideal candidate brings automotive manufacturing experience, strong customer-facing skills, and expertise in quality tools such as FMEA, PPAP, statistical analysis, and structured problem-solving.

Main Tasks

• Organizes and supports customer´s quality-related visits and audits. In case of an audit finding, organizes the investigation, correction or corrective action and verification.
• Proactively visits the customer’s site as needed or requested.
• Responsible for working with the customer’s portal for quality related topics.
  
  • Monitors and reports the site specific view of quality on the customer´s portals.
  • Enters all quality requested data to customer´s portal or answers the customer requests
• Advise and be the expert on the use of customer specific requirements.
• Reviews and submits customer requested documentation such as requalification, data, etc.
• Discuss with customer the PPAP submission requirements in case of changes due to Technical Change
• Management (TCM) and coordinates the customer PPAP submission.
• Manages the deviation process with the customer
• In case of an internal product non-conformance steers the evaluation of the non-conformity based on defined and agreed customer specifications
• In case of a customer complaint (0 km and field) initiates the problem solving process with the relevant
• team. In cases of a formal complaint, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation.
• In case of field complaints, enters the field data into SAP WM, negotiates technical factor, and rejects claims and initiates Alerts as appropriate.
• Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of Quality tools and expertise.
• Has the authority and the responsibility to stop any process or product delivery in case of a serious non-conformance of customer expectations, safety or environmental risks, etc

Your Profile

Education:

Experience:

• 3 years of experience in Quality, Manufacturing or Production functions in the automotive industry
• Expertise in Quality Management Systems, Problem Solving, FMEA, PPAP and Statistics

Required Skills:

• Ability to interpret drawings and requirements for ensuring the adherence to agreed Quality parameters

Preferred:

• Expertise in Customer Specific Requirements

Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.