Customer Quality Engineer

Hitachi; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) Plan

Job summary

Hitachi Energy USA Inc in Mount Pleasant, Pennsylvania, is seeking a Customer Quality Engineer to join our High Voltage Products team. You will be the voice of the customer, guiding investigations into product performance and driving resolutions across engineering, manufacturing, quality, and project teams.

You will lead root cause analyses, develop metrics, and coordinate on-site investigations, ensuring compliance with internal and external regulations while advancing continuous improvement

Qualifications

• Bachelor's in Engineering or an Associate's with relevant experience.
• Experience in quality management, engineering, manufacturing, product development, or project management.
• Knowledge of high voltage products or related technologies preferred.

Responsibilities

• Lead root cause investigations for high voltage product failures.
• Coordinate customer complaints and drive timely, sustainable resolutions.
• Partner with cross-functional teams to improve product quality and reliability.
• Prepare and present technical reports to internal and external stakeholders.
• Develop and monitor KPIs to support business decisions.
• Lead and support quality and continuous improvement projects.
• Provide technical support and coordinate on-site investigations when required.
• Identify improvement opportunities and drive corrective actions.

Skills

Root cause investigations

Customer complaints coordination

Cross-functional collaboration

Technical reporting

KPIs development

Quality improvement

On-site investigations

Corrective actions

MS Office

Education

Bachelor's degree in Engineering

Associate's degree with relevant experience

Tools

SAP

SharePoint

Microsoft Office

Job description

Location:

Mount Pleasant, Pennsylvania, United States of America

Job ID:

R0138764

Date Posted:

2026-07-27

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

Are you ready to make a direct impact on customer satisfaction, product quality, and continuous improvement in the high voltage industry? Hitachi Energy is seeking a Customer Quality Engineer to join our High Voltage Products team in Mount Pleasant, Pennsylvania.

In this exciting role, you will be the voice of the customer, helping ensure the reliability and performance of industry-leading high voltage products. Working across engineering, manufacturing, quality, and project teams, you will lead investigations into product performance, coordinate customer issue resolution, and drive meaningful improvements that strengthen both customer confidence and operational excellence.

This position offers a unique opportunity to work in a technically advanced and globally connected environment where your expertise will influence business decisions, support continuous improvement initiatives, and contribute to delivering world-class solutions for power transmission and distribution customers. If you enjoy solving complex challenges, collaborating with diverse stakeholders, and creating sustainable solutions, this role offers an excellent platform for growth and impact. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You’ll Make an Impact

• Lead root cause investigations for failures involving high voltage products.
• Coordinate customer complaints and drive timely, sustainable resolutions.
• Partner with cross-functional teams to improve product quality and reliability.
• Prepare and present technical reports to internal and external stakeholders.
• Develop and monitor key performance indicators to support business decisions.
• Lead and support quality and continuous improvement projects.
• Provide technical support and coordinate on-site investigations when required.
• Identify improvement opportunities and drive implementation of corrective actions.

Your Background

• Bachelor's degree in Engineering, or an Associate's degree combined with relevant industry experience.
• Experience in quality management, engineering, manufacturing, product development, or project management.
• Knowledge of high voltage products, electrical power systems, or related technologies is preferred.
• Proven ability to communicate effectively and resolve complex customer concerns.
• Proficiency with Microsoft Office, SAP, SharePoint, and other business systems.
• Fluent English communication skills; additional language capabilities are an advantage.

More About Us

• Hitachi Energy is a global leader in advancing a sustainable energy future through innovative power transmission and distribution solutions.
• We foster an inclusive, collaborative culture where diverse perspectives are valued and professional development is encouraged.
• Employees have access to global career opportunities, cutting-edge technologies, and continuous learning experiences that support long-term growth.

What We Offer

Comprehensive Health Coverage – Medical, dental, vision, and prescription plans

Retirement Savings – 401(k) with company match and additional contributions

Paid Time Off – Flexible PTO, paid holidays

Professional Growth – Tuition reimbursement and continuous learning programs

Family Support – Parental leave, adoption assistance, and fertility benefits

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals

with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.