Customer Quality Engineer

Rebo Lighting & Electronics, LLC; Sparta (TN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Matching 401k

Tuition Reimbursement

Job summary

A leading automotive lighting solutions provider is seeking a Customer Quality Engineer to manage quality-related issues and ensure high product standards. This role involves customer interaction, quality improvements, and leveraging problem-solving methodologies. Ideal candidates will have a degree in Engineering and experience in the automotive industry. The position offers a competitive salary, benefits, and a collaborative environment.

Qualifications

• 3+ years of experience in a customer-facing quality role in the automotive industry.
• Strong knowledge of IATF 16949 and AIAG core tools.
• Certifications such as CQE or Six Sigma are a plus.

Responsibilities

• Act as the voice of the customer for quality-related issues.
• Manage customer complaints and warranty claims.
• Collaborate with manufacturing and design teams.

Skills

Problem-solving methodologies

Communication skills

Organizational skills

Interpersonal skills

Proficiency in Microsoft Office

Knowledge of GD&T

Education

Bachelor’s degree in Engineering, Quality, or a related technical field

Tools

8D

DMAIC

IATF 16949

APQP

PPAP

Job description

4 days ago Be among the first 25 applicants

What’s most important to you? Afast-paced, dynamic workplace with good teamwork?Having autonomy to grow your career?Or making a meaningful impact?
How about all of the above? If you’re nodding, we are looking for you to join Team Rebo as aCustomer Quality Engineer!
A BIT ABOUT US
We are Rebo, and we provide interior and exterior automotive and electronics lighting solutions – both traditional and new concepts that we are excited to design and make! We are developing new technologies which help drive the future of electric vehicles, including charge status indicators as well as using light in new ways to improve safety and design. The opportunities to solve both practical customer needs and deliver enhanced features are endless.
Here, you'll discover that we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better and we put our people first by offering benefits that support your life and well-being. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel connected to your work every day. We have our sights set on exciting things ahead, and we need top talent like YOU to help us get there!
HOW YOU’LL MAKE AN IMPACT

• Act as the voice of the customer for all quality-related issues for accessory lighting products.
• Manage and respond to customer complaints, returns, and warranty claims using industry-standard tools (e.g., 8D, 5-Why, Fishbone).
• Lead and coordinate containment, root cause analysis, and corrective actions for customer-reported issues.
• Interface with OEM and Tier 1 customers, attending quality reviews, audits, and on-site support when required.
• Maintain and update customer portals with documentation including PPAPs, control plans, and quality alerts.
• Track and analyze customer quality metrics (e.g., PPM, RMA, SCAR status) and develop action plans for improvement.
• Support APQP and PPAP activities for new product launches and engineering changes.
• Participate in internal audits, layered process audits, and customer audits.
• Collaborate with manufacturing, design, and supplier quality teams to ensure robust product quality from concept to production.
• Drive continuous improvement projects using Lean and Six Sigma methodologies.

YOUR KEY ATTRIBUTES

• Bachelor’s degree in Engineering, Quality, or a related technical field.
• 3+ years of experience in a customer-facing quality role in the automotive industry, preferably with lighting or plastic injection molded components.
• Strong knowledge of IATF 16949 and AIAG core tools (APQP, PPAP, FMEA, MSA, SPC).
• Proficient in problem-solving methodologies (8D, DMAIC, etc.).
• Excellent communication, organizational, and interpersonal skills.
• Proficient in Microsoft Office and experience with customer quality portals (e.g., Tesla, BMW, Ford, Stellantis, etc.).
• Ability to travel domestically and internationally as needed (up to 10%
• Experience with automotive lighting systems or accessory products preferred.
• Certifications such as CQE, Six Sigma Green Belt/Black Belt are a plus.
• Working knowledge of GD&T, plastic injection molding, and LED lighting assemblies preferred.

BE ON TEAM REBO, AND YOU’LL ENJOY

• A competitive salary and benefits package with the opportunity to advance
• We offer aninclusive environmentthat encourages diverse perspectives and ideas
• Matching 401k
• Employee discounts
• Tuition Reimbursement
• …and SO much more !

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Equal Opportunity Employer/Veterans/Disabled

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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