Staff / Sr. Customer Quality Engineer

Infojini Inc; San Jose (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Referral bonus up to $2500

Job summary

A reputed IT consulting firm seeks a Staff / Sr. Customer Quality Engineer in San Jose, CA. This role requires over 10 years of experience in Semiconductor IC Engineering. Responsibilities include managing quality issues, providing guidance to teams, and interfacing with customers. The ideal candidate will have a strong understanding of semiconductor processes and excellent communication skills. A B.Sc. in Electrical Engineering is mandatory, while an M.Sc. is preferred. Join a dynamic team dedicated to customer satisfaction.

Qualifications

• 10+ years of experience in Semiconductor IC Engineering and Quality functions.
• Proven customer-facing skills and experience in quality assurance.

Responsibilities

• Interface for Quality and related questions for regional customer accounts.
• Project manage Quality issues diagnoses and root-cause analysis.
• Review FA and co-develop 8D reports.
• Internalize customer feedback on quality performance.
• Identify opportunities to improve processes between Customer and MPS.
• Provide guidance to engineering teams on customer issues.

Skills

Understanding of Semiconductor manufacturing process

Knowledge of IC silicon/package fail mechanisms

Hands-on skills in Quality tools

Excellent communication skills

Influence and negotiation skills

Education

B.Sc. in Electrical Engineering

M.Sc. in Electrical Engineering

Job description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

We are looking for Staff / Sr. Customer Quality Engineer in San Jose, CA for Fulltime position.

Please refer someone else if you are not available at this time or you are not right match for this job opportunity. We have great Referral Bonus up to $2500!!! Please don't miss to refer someone who are looking for projects.

Job details mentioned bellows:

Job Title: Staff / Sr. Customer Quality Engineer

Location: San Jose, CA

Client: Direct Client

Qualifications

Position Overview

This is a key role in the team of Customer Quality Engineering for our Global customers, including US, EU, Japan and Korea. This role will work seamlessly with related Quality, Engineering and Business groups to ensure timely responses for customer Quality requests, such as handling field returns, supporting customer audits and other compliances needs.

Job Functions

• Key front-line interface for Quality and related questions or issues for the assigned regional customer accounts.
• Project manage Quality issues diagnoses, root-cause analysis with FA and other groups.
• Review FA and co-develop 8D reports to well manage customer-facing communications.
• Internalize customer feedback regarding MPS quality and reliability performance against customer requirements and relative to MPS competition.
• Help identify opportunities to improve processes between Customer and MPS such as Product Qualification, Spec & Document review, and Auditing etc.
• Proactively provide guidance and recommendations to our engineering teams on how best to address customer issues and further elevate customer satisfaction.
• Experience Requirements 10+ years experiences in Semiconductor IC Engineering and Quality functions, with proven customer-facing skills and experiences.

Qualifications

• Good understanding of Semiconductor manufacturing process, key aspects of IC tests and how ATE test correlates with device behavior and quality.
• Good knowledge of IC silicon/package fail mechanisms/symptoms, Reliability and FA process and testing tools and reporting.
• Hands on skills in Quality tools and methodologies, statistics and structured problem solving techniques.
• Proactively drive issue resolution as a seasoned team player with excellent communication skills, can effectively handle sensitive and proprietary information well.
• Proven experiences in managing professional relationship with customers QA functions in US, EU, Japan/Korea, with insights and sensitivities on business cultural differences.
• Excellent influence and negotiation skills to respond to difficult news and situations.

Education Requirements

Bsc EE required; Msc EE preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.