Customer Quality Engineer

Resilient Structures; Saint George (UT); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Retirement plan contributions

Life and disability insurance

Additional coverage options

Paid time off and EAP

Career growth opportunities

Job summary

Resilient Structures in St. George, UT is seeking a full-time Customer Quality Engineer to own customer quality initiatives, lead investigations, and drive improvements across manufacturing.

This role will partner with cross-functional teams to ensure product and process quality meets customer expectations in a fast-growing environment. You will review customer requirements and drawings, perform root-cause analyses, lead 8D actions, support audits, and help maintain ISO 9001:2015 compliance

Qualifications

• Bachelor's degree in Engineering, Quality, or related field.
• 3+ years in quality assurance or quality engineering.
• Experience with 8D, 5-Why, Fishbone, RCA, and corrective actions.
• Familiarity with ISO 9001:2015 or similar QMS.

Responsibilities

• Lead investigations when quality concerns arise and drive solutions.
• Review customer requirements and technical drawings to ensure conformance.
• Conduct root cause analyses and lead 8D corrective action efforts.
• Support audits and inspections and maintain ISO 9001:2015 compliance.
• Analyze quality trends to identify opportunities for continuous improvement.

Skills

Root cause analysis

Quality assurance

communication skills

Microsoft Office

Education

Bachelor's degree in Engineering/Quality or related field

Tools

SPC

Minitab

Control charts

Engineering drawing

Job description

Are you the type of engineer who thrives on uncovering root causes, driving meaningful improvements, and turning challenges into opportunities for excellence? Resilient Structures is seeking a full-time Customer Quality Engineer to join our team in St. George, UT. If you're ready to take ownership of customer quality initiatives, influence manufacturing excellence, and build a rewarding career with a growing organization.

As our Customer Quality Engineer, you'll earn a competitive hourly wage. We also offer an excellent benefits package, including:

• Comprehensive health, dental, and vision benefits
• Retirement savings plans with company contributions
• Employer-paid life and short-term disability insurance
• Optional additional coverage (life, long-term disability)
• Generous paid time off and an Employee Assistance Program (EAP)
• Opportunities for growth and development within a global, forward-thinking company

THE TYPE OF CANDIDATE WE'RE LOOKING FOR

• Bachelor's degree in Engineering, Quality, or a related field, or equivalent quality engineering experience
• 3+ years of quality assurance or quality engineering experience
• Strong knowledge of 8D, 5-Why, Fishbone, root cause analysis, and corrective action methodologies
• Familiarity with ISO 9001:2015 or similar Quality Management Systems
• Engineering drawing and technical print reading experience
• Working knowledge of Microsoft Office
• Occasional travel availability
• Excellent communication skills

Preferred candidates will have experience with customer audits, customer-facing quality activities, composites or industrial manufacturing environments, advanced Excel and data analysis skills, and experience with SPC, Minitab, and control charts.

YOUR DAY-TO-DAY AS A CUSTOMER QUALITY ENGINEER

This is a full-time position based in St. George, UT, with occasional travel as needed.

As our Customer Quality Engineer, you'll serve as the key connection between our customers and internal teams, leading investigations when quality concerns arise and driving solutions that improve products and processes. You'll review customer requirements and technical drawings, conduct root cause analyses, lead 8D corrective action efforts, support audits and inspections, maintain ISO 9001:2015 compliance, and analyze quality trends to identify opportunities for continuous improvement.

ABOUT OUR COMPANY

At Resilient Structures, we're redefining reliable energy infrastructure with innovative composite utility poles that are lighter, stronger, and more sustainable than traditional materials. With operations across North America and customers in more than 30 countries, we're helping build a more resilient future while staying true to our core values of Safety, Respect, Resilience, and Teamwork. We believe our people are the foundation of our success, which is why we offer a supportive, employee-first culture focused on growth, collaboration, and well-being through training opportunities, competitive pay, excellent benefits, paid time off, and employee recognition programs. If you're looking for a career where your contributions matter and your growth is supported, we'd love to hear from you. Join Resilient Structures and help build a stronger, more resilient future!