Customer Quality Engineer

Canadian Solar Inc.; Mesquite (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Canadian Solar Inc. in Mesquite, TX is seeking a Customer Quality Engineer who will work with engineers, manufacturing leaders, and cross-functional teams to analyze quality data and resolve customer concerns.

You will gain hands-on experience in root cause analysis, continuous improvement, and multi-department collaboration from day one. This role is ideal for recent graduates eager to develop technical, analytical, and leadership skills while building a long-term career in renewable energy

Qualifications

• Bachelor’s degree in engineering, data analytics, business, or related field.
• Strong analytical and problem-solving abilities.
• Excellent communication and teamwork skills.
• Self-motivated with a willingness to learn in a fast-paced manufacturing environment.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, and other business software.

Responsibilities

• Analyze customer complaints, quality data, issue trends, service history, and repeated problems to support root cause analysis and continuous improvement.
• Coordinate with Quality, Production, Engineering, Warehouse, Logistics, Sales, and other cross-functional teams to solve customer issues.
• Coordinate and manage external labor, contractors, or service partners during field activities when assigned.
• Manage after-sales quality projects, including action plans, timelines, risk tracking, milestone follow-up, and final closure.
• Balance customer satisfaction, company cost, schedule, quality impact, and business priorities when supporting issue resolution.

Skills

Analytical skills

Problem-solving

Communication

Teamwork

Education

Bachelor's degree (Engineering/Analytics/Business)

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Canadian Solar Inc. is one of the world's largest solar technology companies and a global leader in renewable energy manufacturing. Our Mesquite, Texas facility is where innovation, advanced manufacturing, and engineering come together to build products that power communities around the world.

Position Title: Customer Quality Engineer

Department: Quality

Reports To: Quality Supervisor

#LI-AQ1

Description:

As a Customer Quality Engineer, you'll gain hands‑on experience working alongside engineers, manufacturing leaders, and cross‑functional teams while solving real‑world challenges that directly impact our customers. This is an excellent opportunity for recent college graduates who are eager to develop technical, analytical, and leadership skills while building a long‑term engineering career. No two days are the same. You'll collaborate across multiple departments, analyze quality data, help solve customer concerns, support improvement projects, and gain exposure to nearly every aspect of manufacturing operations.

Responsibilities:

• Analyze customer complaints, quality data, issue trends, service history, and repeated problems to support root cause analysis and continuous improvement.
• Coordinate with Quality, Production, Engineering, Warehouse, Logistics, Sales, and other cross‑functional teams to solve customer issues.
• Coordinate and manage external labor, contractors, or service partners during field activities when assigned.
• Manage after‑sales quality projects, including action plans, timelines, risk tracking, milestone follow‑up, and final closure.
• Balance customer satisfaction, company cost, schedule, quality impact, and business priorities when supporting issue resolution.

What Makes This Role Great for New Graduates:

This position offers the opportunity to:

• Build real engineering experience from your first day.
• Work directly with experienced engineers and manufacturing leaders.
• Develop project management, problem‑solving, and customer‑facing skills.
• Learn advanced manufacturing processes within the rapidly growing renewable energy industry.
• Gain exposure to production, quality systems, logistics, engineering, and operations.
• Grow into future engineering and leadership opportunities within Canadian Solar.

Qualifications and Experience:

• Bachelor’s degree in Engineering, Data Analytics, Business Management, or another related technical or business discipline.
• Strong analytical and problem‑solving skills.
• Excellent communication and teamwork abilities.
• Self‑motivated with a willingness to learn and take initiative.
• Comfortable working in a fast‑paced manufacturing environment.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, and other business software.

Note: The company reserves the right to change the duties and responsibilities of this position at any time as its own discretion.

Canadian Solar Inc. is an equal opportunity employer.

We are committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to create an inclusive and accessible working environment.

Upon individual request, Canadian Solar will endeavor to remove any barrier to the hiring process to accommodate those candidates with disabilities.