Customer Quality Engineer

Jobtailor; Danbury (CT); On-site; USD 80,000 - 115,000; Full time

Job summary

Jobtailor in Danbury, CT seeks a Quality/Manufacturing Engineer to monitor customer performance, lead APQP/PPAP activities, and drive continuous improvement. You will collaborate with customers on process changes, manage audits, and ensure on-time corrective actions to sustain supply continuity.

Required: engineering degree, strong analytical skills, and ability to multi-task. Travel to support customers and programs is expected; export control compliance is mandatory.

Qualifications

• Bachelor’s degree in Engineering or technical field.
• Ability to prioritize, work independently, and multitask.
• Excellent written and verbal communication.
• Strong analytical and problem-solving skills.
• Customer-service oriented with results focus.
• Knowledge of AIAG tools: PPAP, APQP, QSA, MSA, SPC, FMEA.
• US work authorization without sponsorship; export control compliance (US Person).

Responsibilities

• Monitor and report customer performance with timely corrective actions.
• Collaborate with customers on new process approvals and changes.
• Perform FAI/PPAP activities and DQR responsibilities for customers.
• Maintain customer visit and audit schedules.
• Support audits, process standardization, waste elimination, and CI efforts.
• Monitor and improve supplier and customer KPIs.
• Lead problem-solving and root cause analysis to prevent nonconformances.
• Resolve customer technical issues promptly to maintain supply continuity.
• Support long-term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and responsibilities.
• Support achievement of local and global KPIs.
• Communicate company policies, procedures, and mission effectively.
• Comply with export control, safety, environmental, and quality requirements.
• Promote Lean principles within the team.

Skills

Analytical skills

Problem solving

Communication skills

Prioritization & multitasking

Education

Bachelor’s degree in Engineering

Tools

AIAG Tools

Job description

Responsibilities

• Monitor and report customer performance, ensuring timely corrective actions are implemented.
• Collaborate with customers on new process approvals and process changes.
• Perform FAI/PPAP activities and customer‑delegated DQR responsibilities.
• Maintain customer visit and audit schedules.
• Support audits, process standardization, waste elimination, and continuous improvement efforts.
• Monitor and improve supplier and customer KPIs.
• Lead problem‑solving and root cause analysis to prevent recurrence of nonconformances.
• Resolve customer technical issues promptly to maintain supply continuity.
• Support long‑term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and job responsibilities.
• Support achievement of local and global KPIs.
• Communicate effectively and promote company policies, procedures, and mission.
• Comply with export control, safety, environmental, and quality requirements.
• Promote Lean principles and continuous improvement within the team.

Requirements

• Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification with demonstrated competency.
• Strong ability to prioritize effectively, work independently, and manage multiple tasks.
• Excellent written and verbal communication skills.
• Strong analytical, problem‑solving, and decision‑making skills.
• Results‑oriented with a strong customer service mindset.
• Knowledge of AIAG tools and related industry standards, including PPAP, APQP, QSA, MSA, SPC, and FMEA.
• Applicants must be authorized to work in the US without employment VISA or other sponsorship.
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.