Customer Quality Engineer: Lead Process Excellence & KPIs

Jobtailor; Danbury (CT); On-site; USD 80,000 - 115,000; Full time

Job summary

Jobtailor in Danbury, CT seeks a Quality/Manufacturing Engineer to monitor customer performance, lead APQP/PPAP activities, and drive continuous improvement. You will collaborate with customers on process changes, manage audits, and ensure on-time corrective actions to sustain supply continuity.

Required: engineering degree, strong analytical skills, and ability to multi-task. Travel to support customers and programs is expected; export control compliance is mandatory.

Qualifications

• Bachelor’s degree in Engineering or technical field.
• Ability to prioritize, work independently, and multitask.
• Excellent written and verbal communication.
• Strong analytical and problem-solving skills.
• Customer-service oriented with results focus.
• Knowledge of AIAG tools: PPAP, APQP, QSA, MSA, SPC, FMEA.
• US work authorization without sponsorship; export control compliance (US Person).

Responsibilities

• Monitor and report customer performance with timely corrective actions.
• Collaborate with customers on new process approvals and changes.
• Perform FAI/PPAP activities and DQR responsibilities for customers.
• Maintain customer visit and audit schedules.
• Support audits, process standardization, waste elimination, and CI efforts.
• Monitor and improve supplier and customer KPIs.
• Lead problem-solving and root cause analysis to prevent nonconformances.
• Resolve customer technical issues promptly to maintain supply continuity.
• Support long-term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and responsibilities.
• Support achievement of local and global KPIs.
• Communicate company policies, procedures, and mission effectively.
• Comply with export control, safety, environmental, and quality requirements.
• Promote Lean principles within the team.

Skills

Analytical skills

Problem solving

Communication skills

Prioritization & multitasking

Education

Bachelor’s degree in Engineering

Tools

AIAG Tools

Job description

• Monitor and report customer performance, ensuring timely corrective actions are implemented.
• Collaborate with customers on new process approvals and process changes.
• Perform FAI/PPAP activities and customer-delegated DQR responsibilities.
• Maintain customer visit and audit schedules.
• Support audits, process standardization, waste elimination, and continuous improvement efforts.
• Monitor and improve supplier and customer KPIs.
• Lead problem-solving and root cause analysis to prevent recurrence of nonconformances.
• Resolve customer technical issues promptly to maintain supply continuity.
• Support long-term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and job responsibilities.
• Support achievement of local and global KPIs.
• Communicate effectively and promote company policies, procedures, and mission.
• Comply with export control, safety, environmental, and quality requirements.
• Promote Lean principles and continuous improvement within the team.

Requirements

• Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification with demonstrated competency
• Strong ability to prioritize effectively, work independently, and manage multiple tasks
• Excellent written and verbal communication skills
• Strong analytical, problem-solving, and decision-making skills
• Results-oriented with a strong customer service mindset
• Knowledge of AIAG tools and related industry standards, including PPAP, APQP, QSA, MSA, SPC, and FMEA
• Applicants must be authorized to work in the US without employment VISA or other sponsorship
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

• FAI Activities
• PPAP Activities
• Root Cause Analysis
• KPI Monitoring
• Process Standardization
• Lean Principles
• Continuous Improvement
• Waste Elimination
• Customer Technical Issue Resolution
• Audit Support

Soft Skills

• Excellent Communication Skills
• Strong Analytical Skills
• Customer Service Mindset
• Prioritization Skills
• Independent Work Ability